Questions & Answers

Q: QuestionDoes this fireplace come with a remote control?

• A:Answer Yes, a full feature remote control is included with the fireplace.

Q: QuestionWhat type of media is included with this fireplace?

• A:Answer It comes with crystal clear cubes that reflect the light from the flames and ember bed.

Q: QuestionWhat is the heating capacity of this fireplace?

• A:Answer This fireplace can heat up to 400 square feet of space.

Q: QuestionHello Can this be plugged into a surge protector?

Asked 11 months ago by Meg.

• A:Answer Hi! Meg, The Entice 42 Wall-Hanging Electric Fireplace (model NEFL42CFH-1) should not be plugged into a surge protector or power strip. The manual specifies that it must be connected directly to a wall outlet. Additionally, avoid using extension cords or relocatable power taps. Thank you.

  Answered 11 months ago by The Napoleon Team

  
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Q: QuestionCan this go into a TV Media Console that came with a fireplace insert? I do not like the cheap one it came with.

Asked 11 months ago by Meg.

• A:Answer Hello The Entice Electric Fireplace can be inserted into the console as long as it fits the proper dimensions and that you follow the manual directions as the appliance must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT permitted. Make sure to not block air intake or exhaust opening. Thanks

  Answered 11 months ago by The Napoleon Team

  
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Q: QuestionDoes the fireplace have Bluetooth connection For the app?

Asked 1 year ago by Charrison58.

• A:Answer The Napoleon Entice NEFL42CFH-1 is not compatible with Bluetooth Connectivity.

  Answered 1 year ago by The Napoleon Team

  
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Q: QuestionCan this be hard wired or just plugged in?

Asked 8 months ago by Josh.

• A:Answer Just plugged in

  Answered 5 months ago by DalwinderSVerified Purchase

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Q: QuestionIt says must be plugged into dedicated 15 amp circuit no extension cords. Does this mean I can't plug anything else into that circuit like a tv, soundbar? Can I use power surge for tv/soundbar. Plug fireplace into own outlet. I don't plan to use heater

Asked 11 months ago by Tony.

• A:Answer If you are not using heater then it’s fine to plug in because it takes amps like a normal light.

  Answered 5 months ago by DalwinderSVerified Purchase

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Q: Questioncan the flame be viewed without heat?

Asked 1 year ago by Anonymous.

• A:Answer The Napoleon Entice 42" Wall-Hanging Electric Fireplace flames can be viewed without heat.

  Answered 1 year ago by The Napoleon Team

  
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Q: QuestionWe’re do the heat blow out of, like the top, bottom or front of the fireplace?

Asked 1 year ago by Charrison58.

• A:Answer The front but on top. And we have it below our tv and have had no issues with the tv getting hot either.

  Answered 1 year ago by WilliamV

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Q: QuestionCan this unit be recessed into the wall?

Asked 1 year ago by Tomas.

• A:Answer Yes it can be fully recessed, partially recessed or just hung on wall.

  Answered 1 year ago by WilliamV

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