Questions & Answers

Q: Questionwhat is the range (distance) you can have between units

Asked 5 years ago by dozerdaddy.

• A:Answer We recommend setting up your Nest WiFi router and points no more than 2 rooms away from each other as a general rule. It's better to put the router and points in an elevated position like on a shelf, to provide better signal transmission.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs Google Nest mesh system equipped/designed with MU-MIMO technology?

Asked 5 years ago by KellyAWP.

• A:Answer Yes, Google Nest WiFi mesh system is equipped with the MU-MIMO technology.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI currently have last years version, Google mesh wifi. I purchased a 3 pack. I want to add 1 maybe 2 more points. My son also has a 3 pack at his home. Its cheaper to buy 3. Can I buy 3 and we both add them to current.

Asked 5 years ago by MeshwithNest.

• A:Answer I would say yes. No different than if you bought one point now and one point later. I’m not sure how many points the system can support though. That might be a Google question. Just ask how many points it can support and leave out all the other details about your place and his place.

  Answered 5 years ago by JasonKVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes this come in a tri-band version?

Asked 5 years ago by lisa.

• A:Answer No, Google Nest WiFi comes with the dual-bandwidth setting.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this work with RCN? I'm switching from Verizon and terrible service. I want to make sure if I get BYOM (Bring Your Own Modem) with RCN that this will work. Thank you.

Asked 5 years ago by LexDad.

• A:Answer Google Nest WiFi works with most modems and service providers. You can connect Nest WiFi directly to your modem with the Ethernet cable to set it up and broadcast your Wi-Fi network.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill it work outside in the pool area next to the house?

Asked 5 years ago by Dave.

• A:Answer Yes, Nest WiFi mesh system can help you extend your Wi-Fi coverage out to your pool area, but please make sure to place the Nest WiFi points no more than two rooms away from each other to ensure reliable connection. Also keep in mind, outdoor conditions may damage the Nest WiFi points.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi , Did anybody get modem/router combo( SBG6700 + nest wifi) to work ? I have been trying for over a week now and i cannot get any answers from either google or my ISP. I have enabled bridge mode but according to google the modem is not generating IP.

Asked 5 years ago by NestWifi.

• A:Answer We recommend performing a power cycle; disconnect both your modem/router combo and Nest WiFi router, leave them unplugged for 5 minutes, make sure that the modem and Nest WiFi router lights turn off completely before plugging them back in. Some modems have backup battery packs, you will need to disconnect battery packs. Plug the modem and Nest WiFi router back to the power source and allow them to turn on fully, then connect the router to the modem via the WAN port with an Ethernet cable. If power cycling doesn't work, you can try a factory reset. You can check the following link for instructions: https://support.google.com/googlenest/answer/6240987 If the problem still persists, we recommend contacting your ISP to provision your modem.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi! We have Xfinity wifi that isn't covering our house. We were recommended by the Xfinity tech to purchase the Google Nest system. Does it work with the existing Xfinity router we already have?

Asked 5 years ago by XfinityWifi.

• A:Answer Yes, Google Nest WiFi system can work with Xfinity WiFi. If your current modem is a modem/router combo, we recommend putting your combo in Bridge mode to avoid a Double NAT as it may cause connection issues due to creating 2 private networks. You can check out this support article for Bridge mode and Double NAT: https://support.google.com/googlenest/answer/6240987

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDoes Google WiFi AC2200 compatible with Optimum and Verizon Fios?

Asked 5 years ago by Xboxer.

• A:Answer Not sure about Optimum but it works great with Verizon Fios.

  Answered 5 years ago by RockerVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this work with google fiber?

Asked 5 years ago by Anonymous.

• A:Answer Yes, Google Nest WiFi works with Google Fiber.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe have a 120 year old home with some lathe and plaster walls. Is this going to be strong enough to help carry the signal?

Asked 5 years ago by Brandy.

• A:Answer Lathe and plaster walls are known to block Wi-Fi access points from transmitting strong signals. However, Nest Wi-Fi is equipped with 4x4 antenna that that helps broadcast strong and reliable Wi-Fi throughout your home. Although 5GHz bandwidth can transmit relatively strong signals, 2.4GHz bandwidth may be blocked by the walls. A solution may be to have more than one Nest WiFi router and set one up as your primary router connected to the modem, and then hardwire the others as downstreams from your primary router. You can then connect the wireless Nest WiFi points to these routers and enjoy them both as Wi-Fi access points and Google Assistant-enabled speakers.

  Answered 5 years ago by Nest Support

  
  Helpful (1)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionI have blink XT2 cameras which can only connect on 2.4 GHZ WiFi signal. Will this be an issue if I use this mesh system?

Asked 5 years ago by ZuRi3L27.

• A:Answer No, this wouldn't be an issue as Google Nest WiFi is a dual bandwidth (5GHz and 2.4GHz) system. You can connect your devices to either of the bandwidths.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWill this Sytem be upgradable to Wi-Fi 6 with updates?

Asked 5 years ago by BigHungry88.

• A:Answer Wi-Fi 6 requires a new hardware design, and it is not possible to upgrade a Wi-Fi 5 router to Wi-Fi 6 with software updates.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondo i need to purchase a modem with this router? what would you recommend?

Asked 5 years ago by clueless.

• A:Answer Google Nest WiFi requires to be connected to a modem with internet service. If you currently have a modem with working internet service by a service provider, you don't need another modem.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan I use Google Nest Wifi outside USA / Different Country?

Asked 5 years ago by Bin.

• A:Answer Google Nest WiFi is currently available in Australia, Canada, France, Germany, Japan, Singapore, United Kingdom, and United States (except Puerto Rico). We recommend using Google Nest WiFi in the country of purchase as you may encounter issues and restriction due to regulations in a country Google Nest WiFi is not currently available.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo you still need a separate internet provider with this system?

Asked 5 years ago by Ken.

• A:Answer If you currently have a broadband internet service by a service provider, you don't need another internet service.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have spectrum internet for my computer, but would like wifi to be able to stream Netflix, if I purchase this can It connect to my spectrum to give me wireless internet?

Asked 5 years ago by holly.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack

• A:Answer Yes, just connect it to your Spectrum router and follow the instructions in the Google Wifi app to set up.

  Answered 5 years ago by SMullins91Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I plug this directly into a PlayStation?

Asked 5 years ago by Gewgle.

• A:Answer This is a router, you need to connect your ISP modem to it. Then, yes, there is a downstream ethernet port for your PlayStation.

  Answered 5 years ago by Truck

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes it support 220V ?

Asked 5 years ago by Joun.

• A:Answer Yes, the power input range for Nest WiFi is 100V - 240V. So any input level within this range should work.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question