“I have an S7 plus phone and it doesn’t charge what am I doing wrong -does it charge on it’s own ?”

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• Hi! Make sure the charger cable is plugged in correctly. There should not be any reason why your phone should not be charging while inside the actual Phonesoap unit. If you have any further questions please let us know. Have a great day!

  Answered by PhoneSoap 5 years ago

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• Call your cell phone provider. If it's not charging, they should be able to tell you why but it sounds, based upon the age of the S7, you may need a new phone. No, they don't charge on their own.

  Answered by Earlyadopter 5 years ago

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