“Does anyone have the problem of the snowflake staying on at all times and the water not cooling?”
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Hi Matt, Thank you for reaching out to us. We are very sorry to hear that you are having issues with your Primo water dispenser. We'd love to help you find a solution to this issue. If you have not tried it, turn off switches on the back and unplug your machine. While the machine is turned off and unplugged, dispense about 4 cups of water from the cold dispenser. Then, plug the machine back on and turn on only the green switch. Allow one hour for the unit to cool the water before checking the temperature. Please visit the following link for a troubleshooting video: https://www.youtube.com/watch?v=7ZKp3fOgkfo If this doesn't fix the issue, we will need to look at other options. You can either call our customer service line or respond via email at [email protected]. Troubleshooting effectiveness is at its highest when it is over the phone, and the customer is at the machine. Please all us at (844) 237-7466 Monday-Friday between the hours of 10 am and 6 pm EST to do further troubleshooting so that we may get your product back into working order. Please have the serial number and model number handy when you call. It is on the back of the machine. If you decide to e-mail instead of call, please fill out the information below Picture of the back of the unit: Full Name: Phone number: Shipping address: Model number: Serial Number (10 digits on a white sticker on back of unit): What brand of water do you drink?: Is this your first dispenser purchase (any brand), what made you decide to purchase a dispenser if this is your first?: Best Regards, José R.
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