Hi there. Thanks for reaching out about this. I'm sorry to hear about the printer issues you're running into. Likely, you need to start with replacing the ink otherwise the printer won't function if it's completely empty. From there, it should be a little easier to move forward. If the ribbon broke off however, and parts need to be replaced, it's normally just easier to purchase a new unit. If you have any further questions, feel free to reach out to (800) GEEK-SQUAD or (800) 433-5778.