Hi Steph. Thanks for reaching out about this. I'm sorry you're running into issues with the printer's connection. If the printer is not fully set up, it may not show all of the Wi-Fi options. That could be the issue. We'd be happy to look into this with you and try to help out. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.