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Hi shrbid: You can call the customer service number and explain your situation, I am sure you can go to the store as well, but this might be easier. Here is the number I have used: 1 (800) 433-5778
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Sorry, there was a problem. Please try again later.I think I called the store or I spoke with the Tier 1 Geek Squad person, and he set it up for me, but I was not happy with waiting two weeks.
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