“Having difficulty getting the da29-00003B water filter to fit my samsung refrigerator purchased the da29-00003b at best buy in cumming, ga. we are replacing the 6 month old filter model da29-00003g ( according to documentation the 3B is actually discontinued and replaced by the 3G filter but the 3B ils thew only filter our best buy has in stock. no trouble removing the 3G but can't get the 3B to lock into the filter housing. tried to get the old filter to lock into the housing with no luck either. \HELP!”
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Hello, Thank you for reaching out and sharing your feedback about the water filter that you purchased. I understand you're having an issue with the replacement water filter as it doesn't fit in your refrigerator. We do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you on the issue. I am also sharing this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator. Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144536429. -Noraina
Sorry, there was a problem. Please try again later.I'm sorry to hear you're having difficulty installing your new filter. It's true that the DA29-00003B and DA29-00003G are comparable models, and should both be able to fit in the same Samsung refrigerator filter housings. Did you try turning the water valve off, which might help reduce the pressure in your water lines and enable reinstallation? If this does not help, I would suggest you contact 800-SAMSUNG to speak with an agent who may be able to walk you through other troubleshooting suggestions. - Ms. Samsung
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