“I purchased the Ring Doorbell Pro 2 and had it installed by the Geek Squad but it hasn't worked properly since it's been installed. I have a new build home and have been told that the doorbell is 12 volts. Can I run this Ring on 12 volts?”
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Ring pro 2 requires at least 16 v from the doorbell transformer.
Sorry, there was a problem. Please try again later.Hi Miscie, No, the Ring Video Doorbell Pro 2 will require a range between 16-24 VAC, 10VA+ (40VA Max) at 50/60Hz. If there is no sufficient power to the Ring device, you will experience issues such as the device not powering on or the device falling offline frequently. On our website, we provide a walk-through of the installation from start to finish for your peace of mind: https://support.ring.com/hc/en-us/articles/360054675132-Video-Doorbell-Pro-2-Installation-guide-. If you have any additional questions, we encourage you to reach out on our Ring Community page, where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Best, Caitlin with Ring
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