“My ringbell alway be offline and I don't know what the problem is.?”
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Hi. Thank you for your question today! Usually, devices falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. To determine whether the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. Ring devices that show higher resolution video need faster internet. Your Ring device will adjust video quality based on your internet speed, but needs at least 1 Mbps to work and 2 Mbps is recommended for optimal performance. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.
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