“My ring doorbell chimes at the exterior but does not ring inside. This is a recent development as the device has been installed for 2 years. Any suggestions?”
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Hi Nate. Thank you for reaching out to us with your question. The Ring Wired Doorbell Pro requires a doorbell transformer rated at 16-24 VAC 50/60HZ, 10-30VA max. Some symptoms of insufficient power include not correctly ringing your existing internal doorbell, regularly losing connection to your wifi network, freezing up or shutting down during the ringtone sound after a button press, regularly shutting off (the white light on the front will turn off), freezing up during a live event, night vision doesn't work, or the doorbell working fine for a couple of events and then stopping working. Check the following in the Ring app: Confirm the Chime Type settings match your in-home chime type. Check that the Ring my in-Home Chime setting is toggled on for doorbells that require hardwiring. Make sure your Ring device is online and other functions are working (i.e., Live View). If any additional information is needed regarding your Ring Wired Doorbell Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
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