Questions & Answers

Q: QuestionIs there a way I can use the Timer while there is something in the microwave cooking or defrosting, so far I haven't been able to figure this out and cannot use the timer if I'm using the microwave.

Asked 4 years ago by Chris.

• A:Answer Hi Chris! This microwave is only able to perform the timer function or the cooking function individually. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI posted last week I actually do have a vent out to the outside. This is blowing air out the front and not connected to vent. What I need is part numbers for the all the adapter parts to blow the air out. I can’t read the diagram.

Asked 5 years ago by Jen.

• A:Answer Hi Jen, Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave -Stainless Steel. I verified an exhaust adapter was included when you purchased the unit. You can follow the installation guide on properly installing the duct based on your preference. Installation guide on pages 12-14 https://downloadcenter.samsung.com/content/EM/202202/20220223181324341/SMH8165_XAA_DE68-03587A-12_EN_220120.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144755138 Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat parts do you need to vent this outside? My contractor says we need some sort of adapter but I’m not sure what to buy.

Asked 5 years ago by Anonymous.

• A:Answer Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave -Stainless Steel - Stainless steel. Depending on how you would want to vent outside are the parts needed. I have shared the installation manual below. Please access the link and turn to pages 4 - 5 for the parts that your contractor may need for a proper install. https://downloadcenter.samsung.com/content/EM/202202/20220223181324341/SMH8165_XAA_DE68-03587A-12_EN_220120.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144509526 Leo

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHi. I have a 12" deep cabinet I am installing this under. I see it is 16" deep. Is the cabinet going to work?

Asked 5 years ago by Mona.

• A:Answer The Cutout Depth is 12" Max. The Product Dimensions are 29 7/8" W x 16 29/32" H x 15 5/32" D. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the power (watts) of this microwave? Me 16h702ses samsung

Asked 5 years ago by Anonymous.

• A:Answer This is a 1000 watt microwave. ^Lo

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWe need a microwave with a door that opens flush to the side of the microwave. It goes between two cabinets. Will this door open flush or will hit the cabinet it's up against and not open all the way? If not, can you recommend some that will.

Asked 5 years ago by Susan.

• A:Answer Susan, Samsung makes a variety of different microwaves with different features. Please visit your local home improvement store or our website Samsung.com. Thank you for choosing us to be a part of your home! ^Lena

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhat are the dimensions of the microwave

Asked 5 years ago by Anonymous.

• A:Answer The product dimensions for this microwave are 29 7/8" W x 16 29/32" H x 15 5/32" D. ^Lo

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the height of the microwave?

Asked 5 years ago by Mary.

• A:Answer The product dimensions of this microwave, including the height, are 29 7/8" W x 16 29/32" H x 15 5/32" D. ^Lo

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhat is the physical dementions ?

Asked 5 years ago by Anonymous.

• A:Answer The information provided by the retailer is correct. ^Lena

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this be mounted above the stove without exististing cabinetry? There is a wall mounted exhaust fan and duct work.

Asked 5 years ago by thebear7.

• A:Answer No. There are bolts that hold it up, that come through the upper cabinet above the microwave.

  Answered 5 years ago by TonyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan I place the unit on a counter top, plug ii on, add use it until the proper installation???

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 1.6 cu. ft. Over-the-Range Microwave - White

• A:Answer Hello! This microwave is an over the range microwave; we do not recommend using this microwave as a countertop microwave. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionThis unit doesn't heat to the temp very fast at all...why not? I don't like it. I wouldn't buy again.

Asked 5 years ago by Ziggy.

• A:Answer Hello Ziggy! For issues with the microwave heating properly, I recommend looking over the information in this link (https://bit.ly/2Ihn7Tv). ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis handle metal or plastic

Asked 5 years ago by greatgrammie.

• A:Answer The handle is metal.

  Answered 5 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the exhaust to this unit ducted to the exterior of the home ?

Asked 5 years ago by JDaman.

• A:Answer No, it has a replaceable filter though.

  Answered 5 years ago by cptskyhawkVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionThe holes for ventilation are on my wall but on the microwe show are on the top y choose the wrong one?

Asked 5 years ago by Alfredo.

• A:Answer The microwave comes setup for top vent, but it’s pretty easy to change it to wall vent. Just follow the instructions in the installation guide, which I did, to switch from top to side.

  Answered 5 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat are the measurements? Width and depth

Asked 5 years ago by Anonymous.

• A:Answer Hi there! This link (https://bit.ly/353tdk9) has all the dimensions listed out in the product info section. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the manufactures warranty on this Microwave? How long and what does it cover?

Asked 5 years ago by Danny.

• A:Answer Hi Danny! Here's a link to the full terms and conditions of the manufacturer warranty: https://bit.ly/2OV5VG1. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI bought a ME16H702SES microwave over the range. Does it come with the mounting wall plate? because I don't see in the hardware received.

Asked 6 years ago by casosr.

• A:Answer Yes, it comes with a mounting wall plate.

  Answered 6 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I just use this microwave while keeping it on my counter?

Asked 6 years ago by Dom.

• A:Answer Hi Dom! This model is designed to be installed above a range or cooktop. Samsung does have countertop models available as well. ^Jecca

  Answered 6 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)