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Page Showing 41-60 of 109 questions
  • QuestionI need to know the width and lenght.

    Asked by Carmen.

    • Answer I'm happy to help with this, Carmen! The dimensions I have listed for this model are: 23 5/8" W x 13 9/32" H x 18 7/16" D. ^Jecca

      Answered by Samsung

  • QuestionGlass plate broke. Where can I find a replacement for MS19M8000AG?

    Asked by Frank.

    • Answer You might want to call customer service for this base on the brand of your microwave.

      Answered by John

  • QuestionIs there a way to mount this over a stove?

    Asked by magp520.

    • Answer Hi magp520! This model is designed to sit on a countertop, and requires the back of the unit to be open for proper ventilation and function. Samsung does produce many over the range models that are designed to be installed above a range or stove top, and even have built in cooktop fans. ^Jecca

      Answered by Samsung

  • QuestionDoes it come with a rack or can one be ordered to heat 2 plates at once?

    Asked by Liz.

    • Answer Hi Liz! This model comes with a turntable plate, but no additional racks. Samsung does not recommend using racks with this model as it is not designed for this. ^Jecca

      Answered by Samsung

  • QuestionI have model MS19M8000AG. The clock keeps resetting itself. Sometimes while using the reheat function, it seems to reset if I stop before the cycle is finished. Sometimes just randomly. REALLY annoying. Happens nearly every day. How to stop this?

    Asked by Dlb67.

    • Answer Hi Dlb67! We would be happy to speak with you more in depth about this issue to determine the best resolution. Please reference ticket number 1142917799, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

      Answered by Samsung

  • QuestionHi I purchased this model in August and my light bulb went out already. Do you have the build size and if so can I purchase from a local store?

    Asked by Chrissy83.

    • Answer Hi Chrissy! We actually recommend that a Samsung technician replace the bulb due to the risks included with working with electrical equipment. We'd be happy to set it up for you, if you'd like. Just reference ticket number 1142695533, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

      Answered by Samsung

  • QuestionWoks with Alexa?

    Asked by Anonymous.

    • Answer Hi there! For questions about compatibility, I recommend speaking with our dedicated SmartThings team. You can reach them at 866-813-2404. ^Jecca

      Answered by Samsung

  • Questionwhere are these made...

    Asked by mamasue.

    • Answer where most electronics are produced, Asia, specifically China

      Answered by Lbrenase

  • QuestionCan you turn the turn table on/off?!

    Asked by RC.

    • Answer Thanks for asking, RC! This model does not have a feature to stop the turntable. ^Jecca

      Answered by Samsung

  • QuestionWill a 9x13 pan fit in this microwave?

    Asked by JenV.

    • Answer Great question, JenV! According to our specifications (https://bit.ly/3pMlMII) the turntable for this microwave is 15.56" in diameter. This indicates that a standard 9x13" pan should fit easily. ^Jecca

      Answered by Samsung

  • QuestionDoes this microwave have a reminder beep that you left some in it?

    Asked by fstop8.

    • Answer Yes it does, found it annoying at first, now like it.

      Answered by sonic

  • QuestionDoes this microwave have a trim kit? MS19M8000AG

    Asked by Kay.

    • Answer Hi there, I can help with that. This model does not have a trim kit. This unit should be used only of the counter top. Thank you for choosing Samsung. ^Brad

      Answered by Samsung

  • QuestionIs a 30" trim kit available ?

    Asked by Anonymous.

    • Answer Hello There, We appreciate your interest in our Samsung products. Your inquiry is important to us here at Samsung. Rest assured we will provide the most accurate information to help improve your Samsung experience with the Microwave Model MS19M8000AS. Your Microwave Model MS19M8000AS does not have any provision to install a trim kit. Specifications and Dimensions of your Microwave: https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/countertop/pdp/ms19m8000as/pdf/MS19M8000A.pdf If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144800488 Thank you for choosing Samsung. Have a great day. Joy

      Answered by Samsung

  • QuestionHow do I order and get measurements for the perimeter facing for the MS19M8000AG microwave I purchased?

    Asked by Anonymous.

    • Answer Hi there, We are glad to hear that you purchased Samsung microwave. I am happy to inform you that the trim kit is 30" with a model number MA-TK8020TG. You may click the link below to learn more about the product specification. https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/countertop/pdp/ms19m8000ag/pdf/MS19M8000A.pdf To purchase, you may click the link below: https://www.samsung.com/us/home-appliances/home-appliances-accessories/microwaves/microwave-trim-kit-ma-tk8020tg-aa/?redir=MA-TK8020TG To know more about the product, you may contact us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You may provide this reference number (1144843690) to help our team pull-up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

      Answered by Samsung

  • QuestionIs the stainless steel option fingerprint free also?

    Asked by Wave.

    • Answer Hi Wave, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.9 Cu. Ft. Countertop Microwave with Sensor Cook - Stainless steel. The 2 available colors of this microwave (stainless steel and Black stainless steel) are not fingerprint-resistant. I have shared the specification sheet below for your reference. https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/countertop/pdp/ms19m8000as/pdf/MS19M8000A.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144623465 Leo

      Answered by Samsung

  • QuestionCan you use a 110 wall outlet to operate

    Asked by Anonymous.

    • Answer Hello, Thank you for reaching out. We appreciate you letting us know your inquiry if you can use a 110-wall outlet to operate this Samsung microwave. We understand this information's importance, and we'll be glad to look into this for you. Below are the power requirements of this Samsung microwave. Power Source: 120 V ~ 60 Hz Power Consumption: 1650 W Output Power: 100 W / 950 W (IEC - 705) Here is a link to the user manual to learn more about the full specifications of the product. See page 37. https://downloadcenter.samsung.com/content/UM/202202/20220210151444470/MS19M8000_AA_DE68-04464A-03_EN_MES.pdf Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Your Reference Ticket Number: 1144645537 Thank you, and stay safe! -Angelica

      Answered by Samsung

  • Questioncan this microwave be used as a build in cabinet mcrowave with the trim you sell for it?

    Asked by viviana.

    • Answer Hello viviana, Thank you for reaching out. We appreciate you letting us know your inquiry if you can use this as a built-in microwave with a trim kit. We understand that this information may be essential for you to know, and we're here to help. This Samsung microwave can be a built-in microwave with a trim kit. Attached is a link to the installation guide, which you can check anytime. https://downloadcenter.samsung.com/content/EM/201807/20180702141505647/MA-TK8020_AA_II_DE68-04476A-02_EN-MES.pdf Do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative or for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144404652 -Angelica

      Answered by Samsung

  • QuestionI need a replacement turntable tray what size

    Asked by Jenn.

    • Answer The size of the turntable is 15.56". J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Lena

      Answered by Samsung

  • QuestionWhat are the dimensions?

    Asked by Anonymous.

    • Answer Hello. Thank you for reaching out regarding your Samsung - 1.9 Cu. Ft. Countertop Microwave with Sensor Cook dimension. Regarding your concern, the dimension would be 23 5/8" W x 13 9/32" H x 18 7/16" D. I will be sharing this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/microwaves/countertop/1-9-cu--ft--countertop-microwave-ms19m8000as-aa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144252442 ^Camille

      Answered by Samsung

  • QuestionWhat are the interior dimensions. Thanks

    Asked by Mama.

    • Answer Hi Mama. Thank you for reaching out regarding your Samsung - 1.9 Cu. Ft. Countertop Microwave with Sensor Cook interior dimension. Regarding your concern, it would be 17 2/3 x 10 5/6 x 17 5/6 (in). I will be sharing your user manual for further assistance. Please go to page 37. https://downloadcenter.samsung.com/content/UM/202202/20220210151444470/MS19M8000_AA_DE68-04464A-03_EN_MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144246553 ^Camille

      Answered by Samsung