“Got the soundbar to work with initial setup but every time I turn the tv on now the soundbar keeps saying “not available“ when trying to push buttons..Volume comes out of the tv..we have to keep putting the tv on and off For it to work..very frustrating”

Asked by Pat 5 years ago

1-2 of 2 Answers

Hi Pat! The HW-T550 Soundbar supports HDMI ARC connection. So that we can walk you through the connection setup and further troubleshoot any additional issues, please reach out to Samsung Audio Support at: • Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri • LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Patty
Answered by Samsung 5 years ago
Sorry, there was a problem. Please try again later.
The soundbar needs to be plugged into a specific HDMI port with something that triggers it to come on. It has a denote like HDMI-ACS or something similar, I'm not near my TV right now so I can't provide the specific letters.
Answered by BillH 5 years ago
Sorry, there was a problem. Please try again later.