“my connection is optical cable wen you hit sound control the base an treble that goes from -6 to 6 the sound does not change”

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• Was worth buying this sound bar. Love the way it sounds. I recommend it. I'm very satisfied.

  Answered by Ebopp718 4 years ago

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• Hi there! I'm sorry to see you're having trouble with your HW-T550 soundbar. So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: ― Phone: 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week ― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Gina

  Answered by Samsung 4 years ago

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