Questions & Answers
- Model:
- RF220NCTABC
- |
- SKU:
- 6973461
Q: Questionhow do you set the freezer temperatures on the Samsung RF20HFENBWW/US freezers
Asked by PapaBear.
- A:Answer Hi there, I can help with that. Press the Freezer button to set the freezer temperature between colder and coldest. Each press will change the temperature. Thank you for choosing Samsung. ^Brad
Answered by Samsung

Q: QuestionMy Samsung RF220NCTASR does not have an On-Off Alarm Switch. I cleaned the fridge and doors and the doors are firmly closed. I turned the fridge on and off. Yet the Alarm still goes off! Drives me craaaazy!!
Asked by JamesDeanWaryk.
This question was asked about the related product: Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
Q: Questionwhy wont my ice maker work? water line is hooked up and i have good water flow. The ice maker does not fill
Asked by yat3b35.
This question was asked about the related product: Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
- A:Answer Hi seabass. Thank you for reaching out regarding your Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless steel ice maker not working. Regarding your concern, ff the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be the cause. I recommend you check this link for additional help. Ice maker is not working: Please choose "Samsung ice maker is not making any ice" https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 144215147 ^Camille
Answered by Samsung

Q: QuestionDoes it work with 220volts ?
Asked by Mahnoosh.
This question was asked about the related product: Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
- A:Answer Hi Mahnoosh, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless steel. The refrigerator uses AC 115 - 120 voltage. I have shared the user manual link below. Please access the link and turn to page 3. https://downloadcenter.samsung.com/content/UM/202108/20210820130659841/DA68-02657A-12_IB_IBACI_EN_ES_FR_200907.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144375798 Leo
Answered by Samsung

Q: QuestionI have a [problem with under the freezer drawer,and also the hydrator drawers icing up.I do not use the ice maker.the light was off.when I turn on the light to disable the ice maker,the fridge melts the ice,but also defrosts the interiorcausing water????
Asked by Rich.
This question was asked about the related product: Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
Q: QuestionWe just purchased a house and this is the fridge that was there. Seems to be new. It is making ice but not very much and the bin never gets more than 1/3 full, even overnight. Is there a fix for this? We use a lot of ice. Samsung rf220nctasr.
Asked by Csquid.
This question was asked about the related product: Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
- A:Answer Hi Csquid, Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. I have shared 2 links below to resolve your concern with the ice maker that came when you purchased your home. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ https://www.samsung.com/us/support/troubleshooting/TSG01001688/ I have also included below the user manual link. Please click on the link and turn to page 28 for issues with the ice maker. https://downloadcenter.samsung.com/content/UM/202108/20210820130659841/DA68-02657A-12_IB_IBACI_EN_ES_FR_200907.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144305619 Leo
Answered by Samsung

Q: QuestionThe ice maker is slow to produce ice and the ice smells. whats up?
Asked by paul.
This question was asked about the related product: Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
- A:Answer Hi paul, Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. I have included 2 links below to resolve your concern with the ice dispenser and the ice that it produces. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-tastes-bad I have also included the user manual link below. Please click on the link and turn to page 28. https://downloadcenter.samsung.com/content/UM/202108/20210820130659841/DA68-02657A-12_IB_IBACI_EN_ES_FR_200907.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144305751 Leo
Answered by Samsung

Q: QuestionIs there any way to hook up a water filter? This refrigerator doesn't have a filter that's what I've been told . The ice cubes have a weird taste to them noticed it when the family was drinking ice water. The water from the tap taste .bought over a month
Asked by Dissappointrdcustomer1234.
This question was asked about the related product: Samsung - 30" Wide, 22 cu. ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
- A:Answer Hello There, We appreciate your interest in our Samsung products. Your inquiry is important to us here at Samsung. Rest assured we will provide the most accurate information to help improve your Samsung experience with the Refrigerator Model RF220NCTASG. Ice maker makes small, cloudy, dirty, or clumped ice: https://www.samsung.com/us/support/troubleshooting/TSG01001688/ Can you install a water filter on a refrigerator? Take the filter case out of the unit. Take the cap off the old water filter. Put the cap on the replacement filter. Insert and push the new filter back into the housing until it locks. Only Samsung Genuine Filters, HAF-CIN Refrigerator Water Filters are designed to work with your Samsung refrigerator. If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144800060 Thank you for choosing Samsung. Have a great day. Joy
Answered by Samsung

Q: Questionwhat are the dimensions
Asked by Anonymous.
This question was asked about the related product: Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
- A:Answer Hello. Thank you for reaching out regarding your Samsung - 21.8 Cu. Ft. French-Door Refrigerator dimension. Regarding your concern, the dimension would be the following: Product Dimensions with Hinges, Handles, and Door 29 3/4" W x 66 3/4" H x 36 1/4" D Product Dimensions without Hinges and Door 29 3/4" W x 65 1/4" H x 30 7/8" D Product Dimensions with Door with Handles 29 6/8" W x 66 6/8" H x 36 1/4" D Product Dimensions with Door without Handles 29 3/4" W x 66 3/4" H x 34 3/4" D Product Dimensions with Doors Open 29 3/4" W x 66 3/4" H x 45 6/8" D Product Dimensions without Hinges or Handles 29 3/4" W x 65 3/8" H x 33 7/8" D Product Dimensions without Door without Handles 29 3/4" W x 66 6/8" H x 30 1/2" D Shipping Dimensions 31 7/8" W x 74 3/4" H x 36 1/4" D Net Height with Hinge 66 3/4 Net Height without Hinge 65 3/8" Width 29 3/4 I recommend you check this link for further assistance. https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/30-wide-22-cu-ft-french-door-refrigerator-stainless-steel-rf220nctasr-aa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144220868 ^Camille
Answered by Samsung

Q: QuestionIs there any way to apply my best buy credit card to purchase this refrigerator. If so, how would I go about doing that online?
Asked by Miky.
This question was asked about the related product: Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
- A:Answer Yes, you enter your information at check out like a regular credit card
Answered by KarlaD
Q: QuestionWhat is the height?
Asked by Bon.
This question was asked about the related product: Samsung - 30" Wide, 22 cu. ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
- A:Answer The Product height with Hinges, Handles and Door is 66 3/4" H. You can view this information on our website Samsung.com under product specifications. Thank you for choosing Samsung for your home! ^Lena
Answered by Samsung

Q: QuestionI’m considering this model. Can you please tell me how much space is needed when freezer drawer is fully pulled out. Thank you.
Asked by Happymom.
This question was asked about the related product: Samsung - 30" Wide, 22 cu. ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
- A:Answer at least 2 feet
Answered by justgettinby
Q: QuestionI've bought a new home 21yr. there is a water line hook up but we had never used it. We are wanting to with this Samsung -30". when they deliver it do they need to run water though to clean the line out for debris sense it hasn't been used before?
Asked by 1234.
This question was asked about the related product: Samsung - 30" Wide, 22 cu. ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
- A:Answer they will do it
Answered by Sherry
Q: Questionhow do you start it.
Asked by Anonymous.
This question was asked about the related product: Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
- A:Answer Greetings, Thank you for reaching us regarding the steps to operate the Samsung refrigerator. To help you with this, I will provide you with a link that indicates the user manual. Here's a link: https://downloadcenter.samsung.com/content/UM/202108/20210820130659841/DA68-02657A-12_IB_IBACI_EN_ES_FR_200907.pdf. For further assistance, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung, and have a great day! ticket number: 1144501328 ^Rainly
Answered by Samsung

Q: QuestionWhere is the Samsung refrigerator made in?
Asked by BMPaaa.
This question was asked about the related product: Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
- A:Answer South Korea
Answered by Anonymous
Q: QuestionCan this be ordered with out ice maker?
Asked by G.
This question was asked about the related product: Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
- A:Answer This refrigerator offers the ice maker feature in the freezer section. I am including a link to our website for you to view the different refrigerators that we offer (https://bit.ly/3j5GzTa). Thank you for choosing Samsung! ^Lena
Answered by Samsung

Q: QuestionAm looking at the white one and was wondering if it’s white on all 3 sides. I have 3 sides open
Asked by Lucy.
- A:Answer Yes Lucy, the sides of the refrigerator are white. Thank you for choosing Samsung! ^Lena
Answered by Samsung

Q: QuestionHow quiet is this refrigerator? What is the dB on this fridge? Thanks
Asked by Anonymous.
This question was asked about the related product: Samsung - 30" Wide, 22 cu. ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
- A:Answer You can find this information by Googling it.
Answered by CreativeLackie
Q: QuestionIs there an indicator to let you know the filter needs to be changed?
Asked by Gypsypam.
This question was asked about the related product: Samsung - 30" Wide, 22 cu. ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
- A:Answer The refrigerator does not have the water filter indicator light. The water filter is not included with the refrigerator. The water filter must be installed outside the refrigerator. Thank you for choosing Samsung! ^Lena
Answered by Samsung

Q: QuestionThe Refrigerator keeps tripping the GFI circuit. Takes about 1-2 minutes then trips it. Anyone else experience this? Its a 20amp GFI and I tested the unit on another GFI outlet with the same results.
Asked by Cdelgato19.
This question was asked about the related product: Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless Steel
- A:Answer Hi cdelgato19! Samsung recommends having an authorized technician or a licensed electrician inspect the refrigerator for this issue. ^Jecca
Answered by Samsung

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