“I have an older version of this fridge. we have a bad experience when the orifices on the back of the fridge freeze and make noises. we turn the fridge off, and we find water on the floor after is defrosting and we turn it on again. is this problem fixed?”
Answer This Question
1-1 of 1 Answer
Hello JCM, Thank you for reaching out and raising your concern about your Samsung refrigerator. I understand your refrigerator makes noises and there's water on the floor after defrosting. We do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your refrigerator. I recommend watching the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why. You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ to guide you on the water leaks in your Samsung refrigerator. Just click on where is the leak coming from for the troubleshooting steps. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144296687. -Noraina
Sorry, there was a problem. Please try again later.