A:AnswerHi Hank!
Thank you for reaching out to us. I appreciate your interest in our product, specifically the Samsung Range. I understand you want to know the needed voltage to install your Samsung Range.
Use a dedicated 120-volt, 60-Hz, 20-amp AC electrical circuit with a time-delay fuse or circuit breaker for this range. Do not plug more than one appliance into this circuit. You may refer to the user manual "Electrical and Grounding Safety" on page 9: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144734024
Have a great day.
Melardo
A:AnswerHi Lindansf.
Thank you for reaching out regarding Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection if it is possible to order a secondary grate for your middle burner. Regarding your concern, yes, you can order a secondary grate. I suggest you contact our Samsung Parts Team for them to assist you in getting the exact grate.
You can reach them at the following details:
J & J International, Inc.
Live Help : 800.627.4368
( Mon - Fri 9:00 AM ~ 6:30 PM EST )
I suggest you check these links for further assistance.
http://www.samsungparts.com/CustomerService.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144462160
^Camille
A:AnswerHi Rick.
Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection if this stove requires 220 volts. Regarding your concern, this requires 120 volts.
I suggest you check this link for the full specs, features, and dimensions.
https://www.samsung.com/us/home-appliances/ranges/gas/6-0-cu-ft-smart-freestanding-gas-range-with-no-preheat-air-fry-convection-in-stainless-steel-nx60a6511ss-aa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144442729
^Camille
A:AnswerHi Shipp.
Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convectionon where is the broiler located. Regarding your concern, the broiler uses the oven broil burner at the top of the oven to cook and brown food.
I have included your user manual to assist you further. Please go to page 24.
https://downloadcenter.samsung.com/content/UM/202105/20210525183339900/NX60A6511SS_AA_DG68-01339A-02_EN-MES-CFR_210511.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144369829
^Camille
A:AnswerIt sure does, Tracy! In fact, on page 14 of the user manual (https://bit.ly/3E0I7ZY) you can see a diagram showing where the broil burner is located in the oven. ^Jecca
A:AnswerHi there, JULI! Thank you so much for asking about this. To help with this, I'm providing this link (https://bit.ly/3yOfhIE) to the installation manual for this model. Page 11 has a detailed diagram showing the dimensions you're looking for. ^Jecca
A:AnswerSorry, the instruction manual is not helpful because the names of the parts do not come up on Amazon or even best buy the way they are written in the booklet. I've already bought one recommended line, two adapters and nothing has worked. Can I please get links to the the suggested materials?
A:AnswerThanks so much for asking! To help answer this, I'm providing this link (https://bit.ly/3E0I7ZY) to the user manual for this model. Page 34 has detailed information about how to use the Smart Control feature. ^Jecca
A:AnswerI'm happy to answer this, JRC! Here is a direct link (https://bit.ly/3eg6x6D) to the full terms and conditions of the manufacturer warranty for this model. ^Jecca
A:AnswerHi Lili! I'm so sorry the previous link is not working for you. I'll provide the full link to the manual below. Page 12 has details about the dimensions you'll need for installation. You can purchase an air fry tray through SamsungParts.com or by calling 1-800-627-4368. ^Jecca
https://downloadcenter.samsung.com/content/EM/202103/20210317173440561/Install_NX60A6_DG68-01337A-00_EN-MES-CFR_201230.pdf
A:AnswerGreetings,
Your range plays an important role in preparing meals. Let's get the necessary information to ensure your stove provides satisfying results.
The link below will help you address the error code showing on the range and you can get more details by clicking the hyperlinks and video.
Samsung range or wall oven error: https://www.samsung.com/us/support/troubleshooting/TSG01001948/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146816638) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
A:AnswerSamsung support is ridiculously bad. The answer I found is there is tape to the left covering the 1/2 “ female part for the gas hose.
If Samsung support would get acquainted or be trained on their products they would have known this. Instead they referred to the manual I provided a screenshot of.
So if you have this model the connection is to the left covered by tape
