A:AnswerDear Valued Best Buy Client,
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
A:AnswerHi,
Great question. We understand and appreciate your inquiry if it's possible to preheat the oven remotely.
No, the oven and your phone needs to be connected to the same wifi network for safety purposes. Here's a link for more details about the smartthing for the oven.
How to use SmartThings with your range https://youtu.be/QzucR0NoRmw
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144964103) when you message us to help our team pull up your information.
Have a great day.
^Charles
A:AnswerHi DavidC,
We appreciate your question about the griddle.
We recommend visiting the website I have shared below of our authorized distributor for parts and accessories website for the griddles part and price.
http://www.samsungparts.com/CustomerService.aspx
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144916952 and it will help our team pull up your information.
Leo
A:AnswerHi bon,
We are glad to hear that you are using a Samsung range. The bake with a fan symbol means you are using a fan bake feature that allows your baking to cook evenly and make sure there are no raw spots.
To know more about the product settings, please click the link below and see page 23.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
For any additional assistance with the product, you may contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144911915) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
A:AnswerHi Meeee,
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection - Stainless steel.
Yes, this range is compatible with Amazon's Alexa. I have shared the user manual link below. Please access the link and turn to pages 35 - 36 for the installation guide and use of Alexa with the range.
https://downloadcenter.samsung.com/content/UM/202105/20210525183339900/NX60A6511SS_AA_DG68-01339A-02_EN-MES-CFR_210511.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144660939
Leo
A:AnswerHi William,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection - Stainless steel.
The parts needed for the gas fitting can be found below.
a. Gas line shut-off valve.
b. Flexible metal appliance connector ½ in (ID) x 5 ft.
c. Flare union adapter ¾ in or ½ in (NPT) x ½ in (ID).
d. Flare union adapter ½ in (NPT) x ½ in (ID).
e. 135-degree elbow (optional).
f. Lag bolt or ½-in (OD) sleeve anchor.
I have shared the user manual link below. Please access the link and turn to pages 10, 15, 17 - 19 for the gas requirements.
https://downloadcenter.samsung.com/content/EM/202103/20210317173440561/Install_NX60A6_DG68-01337A-00_EN-MES-CFR_201230.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144563849
Leo
A:AnswerHi DMcL.
Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection if the timer has minutes or minutes and seconds. Regarding your concern, you can set the timer from 1 minute to 9 hours and 59 minutes.
I suggest you check this link to your user manual for assistance. Please go to page 26.
https://downloadcenter.samsung.com/content/UM/202105/20210525183339900/NX60A6511SS_AA_DG68-01339A-02_EN-MES-CFR_210511.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ctp/us
Reference Ticket Number: 1144656753
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
A:AnswerHi B,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection - Stainless steel.
No, this range is not equipped with a thermometer. I have shared the user manual link below. Please access the link and turn to page 14.
https://downloadcenter.samsung.com/content/UM/202105/20210525183339900/NX60A6511SS_AA_DG68-01339A-02_EN-MES-CFR_210511.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144529654
Leo
A:AnswerHi Air4fryer,
We appreciate your question about how the air fryer works.
It is easy to use an air fry. Please refer to pages 25 - 26 of the user manual of this model for the steps and the food guide.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144923719 and it will help our team pull up your information.
Leo
A:AnswerGlad you ask, Catluver5. We would love the opportunity to speak with you about your range and hood to determine how we can best assist you with this.
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this number (1145024619) to help our team pull up your information.
Have a great day.
^Camille
