Questions & Answers

Q: QuestionWhat is the exact height of this refrigerator without the door hinges?

Asked 7 years ago by Tony.

• A:Answer the way we have the legs adjusted the height is 65 1/2 inches. That could vary slightly depending on how much the legs need to be extended to make it level in your house. The front twp legs can change about 3/4 of am inch...

  Answered 7 years ago by timboVerified Purchase

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Q: Questionwhere is the water line on this model when viewed from the back?

Asked 7 years ago by frigshopper.

• A:Answer The water line is coiled up in the middle of the frig. Looks to be about 5' long, but I just used the fitting that came with it and added it to a new water line adding a bracket to the wall to keep it upright. It is an EZ hook up.

  Answered 6 years ago by 2stroker

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Q: QuestionIs this fridge fingerprint resistant?

Asked 7 years ago by Anonymous.

• A:Answer No it is not. But before I open fridge, I wipe my hands. However, taking prints off is a breeze. Any lint-free soft cloth wet or dry will do the trick. I still love my fridge!

  Answered 7 years ago by NanortVerified Purchase

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Q: QuestionIs the model RF220NCTASR refrigerator a 110v or 220v?

Asked 7 years ago by guest2018.

• A:Answer It's 110 v. Only had it 2 days but love it!

  Answered 7 years ago by LinsVerified Purchase

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Q: QuestionWhat causes ice maker to stop making ice? There is no arm, is it some type of height/weight sensor?

Asked 7 years ago by chep127.

• A:Answer Hi chep127! The ice-maker has a small bar that runs along the side of it that shuts off the ice-maker if the bucket reaches full capacity. For other causes of no ice production, check out this link (https://bit.ly/2OFma8T). ^Jecca

  Answered 7 years ago by Samsung

  
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Q: QuestionCan I get one sooner than 5-7 weeks? Need one right away.

Asked 7 years ago by Anonymous.

• A:Answer I got mine in one week, love it and it is so quiet.

  Answered 6 years ago by 2stroker

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Q: QuestionMy refrigerator has stop cooling and the freezer part had been depositing more ice. May I know what could be the problem and how to fix it. Thanks.

Asked 7 years ago by Dadeako.

• A:Answer Hello Dadeako, I want to help you get your refrigerator cooling again. If you would, go to this link (https://bit.ly/2RgvIsI) and follow the steps based on your specific symptoms. ^Jecca

  Answered 7 years ago by Samsung

  
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Q: QuestionCan i use these appliances outside the us , 240v

Asked 7 years ago by Didier.

• A:Answer Good question Didier! You would first need to determine what type of outlets and voltages are available in whatever country you intend to use the appliances. An adapter may be necessary for the units to be able to function. The other concern, with taking a US model to another country, is that the manufacturer's warranty is for service within the US. On the rare chance that you might need repairs, you would need to bring the appliance back to the US. ^Jecca

  Answered 7 years ago by Samsung

  
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Q: QuestionIs this refrigerator magnetic? I'd like the options for fridge magnets!

Asked 7 years ago by jtaylor.

• A:Answer Yes is it magnetic, front and both sides.

  Answered 7 years ago by Vicky

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Q: Questionneed to replace shelves on door, were and how do i get them,rf220nctaww

Asked 7 years ago by Anonymous.

This question was asked about the related product: Samsung - 21.8 Cu. Ft. French Door Refrigerator - White

• A:Answer There is a parts list in manual and you can order using the manual direct from supplier .

  Answered 6 years ago by SpanielVerified Purchase

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Q: QuestionCan the rf20hfenbsg come without a ice maker we really don't use it or can you recommend a model 30in wide 22 cu ft or less without one

Asked 7 years ago by Badboy2dgrave.

• A:Answer Hi there. This model doesn't come without an ice maker but, you can remove the ice bucket and turn off the ice maker for more space on the freezer. Also, you can look for the RT18M6213SG/AA it is the only Samsung refrigerator without ice maker. ^Joan

  Answered 7 years ago by Samsung

  
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Q: QuestionDoes this unit have to come with a ice maker or can you choose not to have a ice maker in this unit

Asked 7 years ago by Anonymous.

• A:Answer the freezer has an ice maker but if you don't want to use it you can easily turn it off, there is a button inside the frig at the top of the door trim

  Answered 7 years ago by deekay

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Q: QuestionIs this refrigerator counter depth ? My opening is 35 3/4 and depth (side wall) is 32 1/2. Will this fridge fit? I don’t want it to stick out to far pass side wall. I read somewhere the depth is 33 with handle

Asked 7 years ago by Ant845.

• A:Answer Hey Ant845, The depth with handles is 36 1/4". To check all the dimension please follow this link: https://bit.ly/2LKWyGa ^Joan

  Answered 7 years ago by Samsung

  
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Q: QuestionSamsung Model:RF220NCTASG Ice try is full and it keeps making ice.??? What is the problem.??

Asked 7 years ago by Johnnie.

• A:Answer Hello Johnnie, Make sure that the ice cube is correctly in place and that the ice is not accumulating in the front. Also, try to reset the ice maker system by following the steps on page 6 of this link: (https://bit.ly/2xEsHru). If that doesn't work, feel free to contact us. Facebook/Twitter: @SamsungSupport Live Chat: https://bit.ly/2z9FXFr ^Joan

  Answered 7 years ago by Samsung

  
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Q: QuestionDoes Samsung sell a metal clip to replace the plastic clip that attaches the door handle to the refrigerator door? If so, how much does it cost. Some buyers mentioned that the plastic clip broke. Thanks.

Asked 7 years ago by Interested.

Q: QuestionRefrigerator rf220nctasr arrived today. Does the right door open/ swing more than 90 degrees so I can pull out the drawers in the fridge?

Asked 7 years ago by Caramel.

• A:Answer Hi Caramel, definitely the doors swing up to 140 degrees, making it very easy for you to slide open your drawers completely. ^Johnny

  Answered 7 years ago by Samsung

  
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Q: QuestionCan this model operate without being connected to a water line? Currently we have no water line so we know the ice maker would not work which is fine, but we would like to have the option to run the line and connect it eventually.

Asked 7 years ago by CMV99.

• A:Answer The fridge will cool and the freezer will work without being connected to a water line. But will not make ice which is why the water line is needed, for the ice maker. Excellent product so far.

  Answered 7 years ago by MagdaVerified Purchase

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Q: QuestionWhy do the DOORS of our new Samsung refrigerator RF220nctasr close so hard?

Asked 7 years ago by Jerry.

• A:Answer Hi Jerry, we understand your concerns with the Refrigerator. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt

  Answered 7 years ago by Samsung

  
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Q: QuestionI have 33 and /12 width space in between 2 walls . Can I open both doors? I realize I will probably not be able to completely open drawers and I am ok with that as long as i can open both doors.

Asked 7 years ago by VDG1.

• A:Answer If you check the specs of this fridge, the width of it with the doors open is 29.75". The handles may add an inch or two with that, but I believe it is designed to be the same width with the doors open or closed. This fridge has a depth of 36.25". If your walls are deeper than that, it would seem your fridge would be kind of buried into that space anyways. I believe you would be able to open both doors, but not much further than 90 degrees (perpendicular) to the fridge itself. Keep in mind I am only going by what you are describing. Good luck!

  Answered 7 years ago by ML44Verified Purchase

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