Questions & Answers

Q: Questiondo you pick up old washer and drier

Asked 4 years ago by Anonymous.

• A:Answer Best Buy will take away your old appliances, if you have Geek Squad service.

  Answered 4 years ago by NCGent49

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionsamsung 4.5 cu. ft. can you was a king comforter????

Asked 4 years ago by Bentley.

• A:Answer I do not recommend that. It might technically fit but with no room for it to move around and sufficiently wash or dry it. I still take mine to the cleaners.

  Answered 4 years ago by Freedom2Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionthe app doesn't seem to work. it states the option to control is off and only monitoring is available. anyway to bypass and run programmable cycles?

Asked 4 years ago by Sunny.

• A:Answer I have just monitored it. But I set up to do what I want, why would I want to change it?

  Answered 4 years ago by DrPeteVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questioni only have propane, can i buy a gas dryer and will it work

Asked 4 years ago by art.

• A:Answer Absolutely, art! All Samsung dryers can be converted to use propane. In fact, many come with an LP (liquid propane) conversion kit. If you know which dryer you want to purchase, and would like to leave another question with the model number, I would be happy to look it up to see if it comes with the kit or if it is sold separately. Samsung also recommends having a licensed professional perform the conversion due to the risks associated with gas and propane. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI just got this washer. I wash and hang dry a lot of my clothes. I tried normal & perm press & my clothes are coming out wrinkled & stay that way after drying. Any suggestions? I never had this issue with my whirlpool.

Asked 4 years ago by TS123.

• A:Answer The issue ended being that the hoses were hooked up incorrectly and was not checked after install. So when I thought I was washing on cold I was actually washing on hot and vice versa. Now that the hoses are hooked up correctly and I can wash in the correct temperature setting this seems to have resolved my wrinkle issue.

  Answered 4 years ago by TS123

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a warm rinse capability on this machine? I have very hard water and residue stays on my clothes with a cold rinse.

Asked 4 years ago by OldSchool.

• A:Answer Great question, OldSchool! Pages 39 and 40 of the user manual (https://bit.ly/3dEUgZM) have a detailed cycle chart. This chart shows all the available options for each cycle, including temperature. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the door glass or plastic?

Asked 4 years ago by LittleMermaid.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Champagne

• A:Answer plastic

  Answered 4 years ago by nobags

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this dryer come with a drying rack?

Asked 4 years ago by LittleMermaid.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Champagne

• A:Answer Thanks for asking, LittleMermaid! This model does not come with a drying rack. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the price of a Samsung compact washer and dryer - front loading and the dimensions: height, width, depth?

Asked 4 years ago by Frosty.

• A:Answer Hi Frosty, Thank you for your interest in the Samsung dryer and washer. The dimension of the washer is 27" x 38 3/4" x 31 3/8, and the dryer is 27" x 38 3/4" x 31 3/4". Also, you can check the price of the compact washer and dryer on this link: https://www.samsung.com/us/home-appliances/washers/details/smart-front-load-washer--dryer-set-with-super-speed-and-steam-sanitize-in-black-stainless-steel/?step2=true If you have inquiries and need further assistance in the future, you can contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can provide this reference number 1144913279. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you leave the door open without the buzzer going off, I like to leave it open to air out

Asked 4 years ago by JM.

• A:Answer I have left mine open without knowing. And no buzzer.

  Answered 4 years ago by SpencerVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this washing machine need a hot water faucet? We currently have a machine that has a cold fill only and heats the water in the machine. The specs state this has an in machine heater but the installation instructions indicate hot and cold needed

Asked 4 years ago by Sg548.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Champagne

• A:Answer Thanks for asking, Sg548! Yes, this washer requires both a hot and cold water line connection. This is because the washer uses water from both inlets to help control the temperature of the water used throughout the cycle. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this washer have a true Touch Screen panel like a cell phone, or do you have to apply pressure when making your selections (Samsung WF45R6300)? (Please note, this question is not about the dial, but about the options panel on the right).

Asked 4 years ago by Anonymous.

• A:Answer its touch screen like a cell phone

  Answered 4 years ago by jdolney729

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan I have both washer and dryer stacked together on top of one pedestal? Or would both of them together be to heavy for one pedestal to carry?

Asked 4 years ago by Ariel.

• A:Answer Hi Ariel! Samsung does not recommend stacking the washer and dryer on top of a pedestal. This is because our pedestals are designed to hold only one laundry appliance at a time. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the washer come with a power plug and drain hose? I know I need to purchase fill hoses.

Asked 4 years ago by Rich.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Champagne

• A:Answer I'd like to help with this, Rich! This link (https://bit.ly/3qalew0) is to the full user manual for this model. On page 18 you can find a complete list of what is included with the washer. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this washer be stacked with Samsung dryer model DV448AEW/XAA? We have the original stacking kit that came with the dryer already, so we are wondering if this kit will work with the new washer. Or is there are new stacking kit that will work?

Asked 4 years ago by FitIt.

• A:Answer Thank you so much for asking, FitIt! I recommend checking with SamsungParts.com or calling 1-800-627-4368 for help locating a compatible stacking kit. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the front door leaks as in Model: WF45K6500AV?

Asked 4 years ago by SueAdlib.

• A:Answer No the door doesn’t leak

  Answered 4 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes the washer have a drain/spin cycle?

Asked 4 years ago by Clare.

• A:Answer Thanks for asking, Clare! This model has a rinse and spin cycle as well as a spin only cycle. The spin only cycle is not located on the cycle selector wheel; to run a spin only cycle, you would need to press and hold the "spin" button for about 3 seconds. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the drier 120 or 220. Can the gas model be converted to propane?

Asked 4 years ago by Sme2.

• A:Answer Washer is 110 Dryer is 220

  Answered 3 years ago by Chris

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the pedestal for, is it just for extra height and storage?

Asked 4 years ago by Ale.

• A:Answer You're exactly right, Ale! Many people find the added height helpful when loading and unloading front load models. The pedestal also provides convenient storage for laundry products or other items. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)