“I purchased this sound bar with my Samsung QLED 90T specifically to avoid the dreaded EARC - Atmos sound cut outs that people are experiencing with other soundbars like Sonos Arc. Both Samsung so they should work. Wrong - sound cuts out. Any solutions?”

Asked by AlanG 5 years ago

1-2 of 2 Answers

I'm experiencing the same Problem. Also having a problem when i turn the Q90t tv on i get a message that says your audio device is connected to a port that does not support ARC. Please connect your device to the HDMI 3 (ARC) port. i have them connected to the right ports as per the directions from the manual.
Answered by JasonE 5 years ago
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Hello Alan, I’m sorry to see that you are having difficulties with your HW-Q9000T sound cutting off. So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: ― Phone: 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week ― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Cristian
Answered by Samsung 5 years ago
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