A:AnswerHello there,
We know how you feel about your dryer that won't start. Let us help you.
Here is a link with steps that could help with your dryer. Please check the embedded links and watch the video fully for more details.
The Samsung dryer turns on but doesn’t start or spin.
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146942195) to help our team pull up your information when you message us.
Thank you.
-Kimberly
A:AnswerGood day,
The matching electric dryer, which costs the same as the washer, is 7.5 cu. ft. White Electric Dryer with Sensor Dry (DVE45T6000AW/A3). The suitable stacking kit for the units is SKK-8K.
-Kimberly
A:AnswerHi Kennyh,
The weight of the washer with water depends on the type of load of each cycle. The washer detects the weight of the items and automatically adjusts the optimal water level, washing time, rinse counts, and spin counts. Please ensure that you select the appropriate cycles and settings for the type of load you are washing.
Have a great day!
^Chrystel
A:AnswerHello there,
No, This dryer model does not have a multi-control feature for you to be able to control the dryer from the washer using a multi-control and stacking kit.
Have a great day.
-John
A:AnswerHi ChrisM,
No, with proper maintenance, the washer will stay clean and smell fresh. You can also set up the washer and dryer side-by-side for easier access.
I have shared the proper cleaning guide for the washer. You may also watch the YouTube videos and click on the hyperlinks for additional help.
How to clean your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00030150/
Have a great day!
Chrystel
A:AnswerHi there,
Thank you for choosing Samsung appliances. Let's help you with your query.
We would love to speak to you directly to discuss this further. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146917236, to help our team pull up your information.
Have a great day!
^Chrystel
A:AnswerGreetings,
Yes, this model features an end-cycle sound, and there's an option to turn it off.
Thank you for choosing Samsung and have a great day!
^Rainly
A:AnswerGreetings,
Yes, this washer has a feature that can detect the load size of the laundry and adjust the water level accordingly.
Thank you for choosing Samsung and have a great day!
^Rainly
A:AnswerHi Jr,
The height of the pedestal is 14 3/16 inches.
You can check the specifications of the pedestal at the link below.
https://image-us.samsung.com/SamsungUS/home/home-appliances/home-appliances-accessories/pedestal/we402ne-a3/WE402NV_V4.pdf
Thank you for choosing Samsung and have a great day!
^Rainly
A:AnswerGreetings,
No, reversible doors are not standard on every Samsung washer. There's no need to worry about the spaces in your laundry area because every Samsung dryer that matches the washer comes with one.
Thank you for choosing Samsung and have a great day!
^Rainly
A:AnswerDear Bestbuy clients,
We know that you desire flawless stacking between your washer and dryer. Let us help you.
If you are thinking of doing the washer and dryer stacking yourself, please watch the entire video at the link below.
https://www.youtube.com/watch?v=FGOXryTTr78
Please note that an SKK-8K stacking kit is required for your washer and dryer. You can purchase from our authorized distributor for Samsung parts and accessories at the link below.
https://samsungparts.com/products/skk-8k
Should you still desire authorized personnel to stack your appliances, please contact the BestBuy customer service department at (888) 237-8289. Call us any time, 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
A:AnswerGreetings!
Let us help you get routed to our authorized distributor for the Samsung parts and accessories website I have shared below. Please visit the website to check on available and compatible dryer racks for this Samsung dryer model.
https://samsungparts.com/pages/supports
Leo
A:AnswerHi Steph,
Yes, you can use this in apartment and connect the inlet to the sink to get the water supply.
The drain hose is already included with the washer. However, you can purchase the filler hose from your local store.
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146602015), and it will help our team pull up your information.
^Rodel
A:AnswerHi there,
No, the washing cycle cannot be resumed. In the event of an uneven spinning, the washing cycle must be stopped, and check for the following to correct this. Please see the link below, hover your mouse over the hyperlinks, and watch the instructional video for tips.
Check your washing machine load size and the cycle you are using:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/#check-your-washing-machine-load-size-and-the-cycle-you-are-using
Make sure the washing machine is level:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/#make-sure-the-washing-machine-is-level
Run calibration mode on your washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/#run-calibration-mode-on-your-washing-machine
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146579017, to help our team pull up your information when you message us.
Have a great day.
-John
