Questions & Answers

Q: QuestionDoes it come with free delivery and pick up old one?

Asked 1 year ago by Michelle.

• A:Answer Dear Valued BestBuy Client, To better assist you with this don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289 / available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about the coverage of their delivery service. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: Questioncan you install the conversion to propane gas?

Asked 1 year ago by LLW.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hi there, Yes, the range comes with liquid propane orifices or the liquid propane conversion kit. We recommend having your gas company make the necessary changes to your range. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionWasher over 3 years exactly, but for almost a moth ago ,every time spin, it kills my hearing it's so loud that I thought it was just my hearing but no ,it's not me my kids also said it's very loud,I what is wrong with it, warranty is expi

Asked 1 year ago by Lizzy.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer I have the same issue, mine was purchased 7/2021 and I just spoke to an appliance expert which said the barrings are going iut. Very expensive to repair should just replace the whole unit. Samsung is horrible for washers

  Answered 1 year ago by Anonymous

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Q: QuestionHow many amps is it rated?

Asked 1 year ago by Tony.

• A:Answer Hello Tony, Thank you for your question regarding the amperage rating of the Samsung DVE45T6000V dryer. The amperage rating is 30 amps. This information can be found in the "Electrical Requirements" section of the user manual, specifically on page 2. This section provides the necessary details about the electrical specifications, including the amperage, to ensure proper installation and safety. For your convenience, you can access the complete manual here: Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/272023/v2/DVE45T6000V_V5.pdf If you need further assistance, please don't hesitate to reach out to us through the following channels: Facebook Messenger: Samsung Support on Messenger Twitter: Samsung Support on Twitter Samsung Community: Samsung Community Support Please include this reference number (1147656271) to help our team assist you more efficiently. Have a great day! ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this item comparable with model: model:WF456000AV SKU : 642795

Asked 1 year ago by Jesse.

• A:Answer Hi Jesse, No, The dryer is compatible with washer model WF45T6000AV. Please see page 2 of the spec sheet under the "Matching Washer" section for the details. Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/272023/v2/DVE45T6000V_V5.pdf Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionWill you haul away my old washer?

Asked 1 year ago by Anonymous.

• A:Answer Dear Valued BestBuy Client, We are here to assist you anytime. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about their haul-away services. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: QuestionHow tall is the washer/dryer when stacked, including the stacking kit?

Asked 1 year ago by BMase.

• A:Answer Hi BMase, The total height of our stacked washer and dryer is 78 1/2 inches. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147566235) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionI don't have neither use hot wáter, how I can use the washer with cold water only?

Asked 1 year ago by Anonymous.

• A:Answer Hello there, Yes, if you do not want to use the hot water supply hose, attach the water intake cap to the hot water supply intake. When you do a wash, press Temp to select Cold. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147566097) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionThis is 240 but how many amps ?????????

Asked 1 year ago by Ezequiel.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hi Ezequiel, The required ampere for this dryer model is 30. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147534967) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionWF45K6500AW/A2. 11. This is my washer. Do you have a stackable compatible gas dryer?

Asked 1 year ago by Nevi1.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hello Nevi1, Yes, the matching dryer for your washer is DV45K6500GW and the stacking kit that needs to be used is SKK-8K. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147506052) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionWill my existing washer (WF45K6500AW/A2. 11) be compatible with this dryer ?

Asked 1 year ago by Nevi.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hello Nevi, No, this dryer (DVG45T6000W) is not compatible with your washer (WF45K6500AW/A2), if you plan on stacking them together. We recommend having the matching washer for this dryer, which is WF45T6000AW. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147503267) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionHi, we need to replace our Kenmore Elite washer. Is this compatible / stackable with the Kenmore Elite dryer? Thanks.

Asked 1 year ago by Matt.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Matt, No, our Samsung washing machine is designed to stack with its matching Samsung dryer. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionHow do I stop the washing machine from shaking too hard

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Make sure it is level. Use a level across top to adjust

  Answered 1 year ago by DougsDryer

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Q: QuestionWhat is the maximum load weight?

Asked 1 year ago by Anonymous.

• A:Answer Greetings, This washer can hold up to 13.5 pounds of load weight, or 6.12 kg. You can also check the link below for the best laundry load size for this washer. https://www.samsung.com/us/support/answer/ANS00080262/ Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: Questiondo you have to stack this dryer or can you use without stacking

Asked 1 year ago by Mitch.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer It is actually better if you do not stack it. You can place it directly on the floor or, if you prefer, they sell a pedestal.

  Answered 1 year ago by JakeL

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Q: QuestionIs this stackable on washer model WF42H5200AF/A2?

Asked 1 year ago by maikey.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hi Maikey, No, this Samsung dryer model will not stack with the Samsung washing machine model WF42H5200AF/A2. The stacking kit for this dryer model is SKK-8K while the washer model is SK-5A. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionTo locate the recessed dryer vent box in the wall behind the dryer, I need to see the back of the Samsung Dryer model # DVE45T6000V

Asked 1 year ago by Richard.

• A:Answer Hi Richard, Let us get you to where you can view a photo of the back of the Samsung dryer. I have shared the Samsung link for this dryer model below. Please visit the link. On the website, you will find a 360-degree button to press. Let the photo load and you will be able to view the back side of the dryer model. https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu--ft--electric-dryer-with-sensor-dry-in-black-stainless-steel-dve45t6000v-a3/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147349879 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionWill my existing Samsung washer base (WE357AOP/XAA) work on the new Samsung washer Model:WF45T6000AV/A5 ?

Asked 1 year ago by WasherBase.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Greetings! No, the Samsung pedestal compatible with the Samsung washing machine model WF45T6000AV is WE402NV/A3. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionThis stackable dryer suggests long vent capable. Please confirm dryer vent length limitations for this unit

Asked 1 year ago by Sharky.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Long Vent Drying - White

• A:Answer Hi Sharky, We are happy to provide details to your inquiry about this Samsung dryer model. I have shared this model's user manual link below. Please turn to page 17 for the ducting requirements of this dryer model. https://downloadcenter.samsung.com/content/UM/202401/20240129151936039/DC68-04179A-04_IB_DV6100T_EN_231006.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147298056 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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