I just got my tv. I can’t get the remote to get past the first screen. It says to hold down the volume button to get to the accessibility screen, and sometimes I can get it to go there, but after that it won’t go any further - the buttons don’t work. null

Question

Kyriaki · Accepted Answer

Used another remote I had from a different Samsung tv, and it worked fine, so the remote is obviously broken

Samsung · Answer

Hi Kyriaki - So we can better assist you in setting up your TV, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week, text HELP to 62913, LiveChat on Samsung.com, or Email: https://www.samsung.com/us/support/#contact_us_for_support ^Gina

Answered by Samsung 4 years ago

“I just got my tv. I can’t get the remote to get past the first screen. It says to hold down the volume button to get to the accessibility screen, and sometimes I can get it to go there, but after that it won’t go any further - the buttons don’t work.”

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