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Greetings LeticiaD, thanks for reaching out about your Samsung Galaxy A36 5G. We're here to help you in every way that we can! We have a multitude of online channels that you can reach us at if you would like further assistance. Or, if you're more comfortable conversing here, I will do my best to assist you. Let us know by reaching out to Support. Thank you for being a valued Samsung customer. - Debra
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