Questions & Answers

Q: QuestionDoes the Book 4 comes with a stylus or do I need to purchase separately?

Asked 1 year ago by Durgesh.

• A:Answer I have both a Samsung Galaxy tablet and a laptop. The stylist was with the tablet but there was one included with the laptop

  Answered 1 year ago by Starfish57Verified Purchase

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Q: QuestionDoes this laptop have a sims card slot

Asked 1 year ago by Sj.

• A:Answer Howdy Sj, thanks for taking the time out of your hectic day to ask us your question about the Samsung Galaxy Book4. The advertised Galaxy Book4 is a Wi-Fi and Bluetooth enabled PC that lacks the SIM card slot that you are inquiring about. If you should have additional questions for us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for choosing Samsung! - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionHello, does it have a camara installed?

Asked 1 year ago by FERC.

• A:Answer Salutations Ferc, thanks for taking the opportunity to ask us your question about the Samsung Galaxy Book4. That's an awesome question! Yes, the Galaxy Book4 does indeed have a front-facing camera with 720p of video resolution and a built-in microphone. Let us know if you have any other questions for us by reaching out to Samsung Support. Thank you for being a dedicated Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat kind of charging cable does this laptop use? What voltage does the block manage?

Asked 1 year ago by KR2.

• A:Answer Hello there KR2, thank you for finding the available time out of your day to ask us your questions about the Samsung Galaxy Book4. The Galaxy Book4 box includes: 1. Galaxy Book4, 2. a USB Type-C Data Cable, 3. Power Adapter. The power cord set must have a minimum current capacity of 7 A and a nominal voltage rating of 125- or 250-volts AC, as required by each country’s power system (USA only). If you have any other questions for us or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a steadfast Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionIs it true that if the RAM memory is damaged, the entire motherboard has to be changed? Since the memory is soldered to the motherboard.

Asked 1 year ago by Juarez.

Q: Questiondoes this laptop have a place for a sd disc

Asked 1 year ago by tom.

• A:Answer No.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionHi, in the Audio jack can I use a microphone?

Asked 1 year ago by Campos.

• A:Answer Hey Campos! We appreciate you taking the time to reach out to us. We noticed you reached out to inquire about the Galaxy Book4. The Book4 comes with a 3.5mm audio jack port, and you can also use the Type-C port to listen with Type-C headphones. For any further questions, do not hesitate to reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the case plastic or aluminum?

Asked 1 year ago by Larry.

• A:Answer We appreciate you taking the time to reach out with your question, Larry. We noticed your interest in the Galaxy Book4. The Book4 series comes in a refined and minimal finish with a wider variety of recycled materials, including plastics, glass, and aluminum. If you have any further questions, be sure to reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this device have a fingerprint sensor and camera privacy shutter?

Asked 1 year ago by Mikeyt1818.

• A:Answer It does the fingerprint scanner, but lacking of camera privacy shutter

  Answered 1 year ago by NithishVerified Purchase

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Q: Questionis this touchscreen?

Asked 1 year ago by Anonymous.

• A:Answer No, you need to buy Book4 360 for touchscreen

  Answered 1 year ago by NithishVerified Purchase

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Q: QuestionIs the RAM replaceable

Asked 1 year ago by BB.

• A:Answer Greetings BB, thank you for finding the time out of your bustling day to ask us your question about the Samsung Galaxy Book4. No, the RAM and storage on the Galaxy Book4 have been soldered to the motherboard so we recommend choosing the largest RAM and storage to meet your specific needs, before making your purchase. If you have any other questions for us, feel free to reach back out to Support. Thank you for being a dedicated Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes anti-virus security need to be purchased for this device?

Asked 1 year ago by InspectorGadget.

• A:Answer It depends which operating system you will use at the end. For my part I have replaced Windows with a Linux OS (Kubuntu 24.04) which does not need an antivirus program and all applications are free.

  Answered 1 year ago by cristobalVerified Purchase

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Q: QuestionWhat version are the USB-C ports? USB-C 3.0 or USB-C 4.0?

Asked 6 months ago by Anonymous.

• A:Answer Hi there, thank you for taking the opportunity to ask us your questions about the Samsung Galaxy Book4. The advertised Galaxy Book4 offers 1 HDMI, 2 USB Type-C, 2 USB3.2, MicroSD Multi-media Card Reader, 1 Headphone out/Mic-in Combo, and 1 RJ45 (LAN). If you have additional questions for us, please feel free to reach out to Support. Thank you for being a faithful Samsung customer. - Debra

  Answered 5 months ago by Samsung

  
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Q: QuestionIs there a webcam?

Asked 6 months ago by Anonymous.

• A:Answer Howdy, thanks for taking the time to ask us your question about the Samsung Galaxy Book4. The advertised Galaxy Book4 offers a unique feature where you can use your paired Samsung Galaxy phone's camera as a webcam. If you have any other questions, do not hesitate to reach out to Support Thanks for being a dedicated Samsung customer. - Debra

  Answered 6 months ago by Samsung

  
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Q: Questiondo you keep it plugged into the charging battery at all times?

Asked 9 months ago by SonjaD.

• A:Answer Salutations Me, thanks for asking us your question about the Samsung Galaxy Book4. No, the Galaxy Book4 does not need to be plugged in at all times. Feel free to check out, "Charge your Galaxy Book" if you would like to learn more about charging your device. Let us know if you have any questions or if you would like further assistance afterward by reaching out to Support. Thank you for being a valued Samsung customer. - Debra

  Answered 8 months ago by Samsung

  
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Q: QuestionDoes this model also have issues with screens cracking spontaneously, particularly prevalent in models like the Galaxy Book 4 Pro 360 and other 360 models.

Asked 9 months ago by Rusty.

• A:Answer No

  Answered 8 months ago by VenturaVVerified Purchase

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Q: Questionwhat is the battery life?

Asked 1 year ago by lilsoso.

• A:Answer Howdy Lilsoso, thanks for taking the time out of your hectic day to ask us your question about the Samsung Galaxy Book4. You can stay connected, productive and entertained with the long-lasting 54Wh battery whether you're working or watching a movie marathon, up to 15 hours of video runtime has you covered. Feel free to reach out to Samsung Support if you have any other questions for us. Thank you for being a devoted Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat type of port is the HDMI?

Asked 1 year ago by anonomous.

• A:Answer Thanks for reaching out to us! We appreciate you taking the time to reach out with your inquiry. We see that you are interested in the Galaxy Book4 and want to know if this device has HDMI capabilities. The Galaxy Book4 comes with the following ports: 1 x HDMI 1.4b, 2 x USB-C, 2 x USB-A 3.2, 1 X RJ45, 1 x MicroSD, and 1 x Security Slot. If you have any further questions or concerns, be sure to reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this computer compatible with Autodesk Maya and Adobe Software?

Asked 1 year ago by Cam.

• A:Answer Thanks for reaching out to inquire about the Galaxy Book4, Cam. The Galaxy Book4 PCs, powered by the latest Intel Core processors, are designed to handle demanding applications effectively. The base model features up to 512GB of built-in storage, with the option for expansion up to 2TB through a microSD card. Additionally, these devices ensure seamless connectivity with various other devices in an employee's digital workspace, thanks to multiple available ports on both the Galaxy Book4 and Galaxy Book Pro 360 models. We recommend reaching out to the application's developers for compatibility information. If you have any other questions or concerns, please do not hesitate to reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
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