Questions & Answers

Q: Questionhow long is this phone going to be this price

Asked 3 years ago by dee.

Q: QuestionDoes best buy offer military deals in their in-person store?

Asked 3 years ago by Levi.

This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Green

Q: QuestionCan I trade a iPhone 12 pro for a Samsung Galaxy 22

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Phantom White

• A:Answer Hi There! Thank you for reaching out to us. We appreciate your interest in knowing if you can trade in your iPhone 12 Pro for Galaxy S22. Yes, the trade-in value is determined by the model and the condition of the device, so I am not able to verify the exact trade-in amount at this time. The amount of enhanced trade-in value is available on Samsung.com, depending on the model and the condition of your trade-in device. For more detailed information about Samsung Trade-in Program, you may visit our website under "FAQs" or under the "Choose your trade-in device" section: https://www.samsung.com/us/smartphones/galaxy-s22/buy/galaxy-s22-128gb-unlocked-sm-s901uzwaxaa/?modelCode=SM-S901UZWAXAA. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144352764 Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes it come with a tempered glass or film screen protector, by any chance? Or would we have to install a screen protector if we purchased this phone?

Asked 3 years ago by Zuhair91.

• A:Answer The phone comes with gorilla glass on the back and front of the phone.It does not have any protective screen cover or tempered glass to protect the front screen.The phone feels very delicate in the hand and therefore needs a cover or case prior to using the phone.

  Answered 3 years ago by Anonymous

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Q: QuestionHow many physical sim cards does the best buy version of this phone takes? What about S22+ or S22 Ultra?

Asked 3 years ago by Alejandro.

This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Phantom White

• A:Answer 1. It does offer E-Sim support thou.

  Answered 3 years ago by Drewhyknot

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Q: QuestionDoes cell phone except sd cards?

Asked 3 years ago by Cin.

This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Pink Gold

• A:Answer Hi Cin, Thank you for reaching out. We appreciate you letting us know about your inquiry if the Galaxy S22 has extra storage space. Unfortunately, it doesn't have an SD card slot available. Please see page 8, and you will notice that the device only has a card slot that fits with the size of its actual sim card: https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144213608 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionCan a mini SD card be inserted?

Asked 3 years ago by Jess.

This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Pink Gold

• A:Answer Hi Jess, Thank you for reaching out. We appreciate you letting us know about your inquiry if the Galaxy S22 has extra storage space. Unfortunately, it doesn't have an SD card slot available. Please see page 8, and you will notice that the device only has a card slot that fits with the size of its actual sim card: https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144213662 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionDo the S series phones come with a charger?

Asked 3 years ago by RWB.

This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Phantom White

• A:Answer Hi RWB! Thank you for reaching out to us. We appreciate your interest in knowing if the Galaxy S series comes with a charger. Please be advised that Galaxy S Series comes with the following: • Smart Phone • Data Cable • Ejection Pin Galaxy S22 series does not include an adapter/wall charger. See under the "What's in the box" section for more information: https://www.samsung.com/us/smartphones/galaxy-s22/buy/?modelCode=SM-S901UZWAXAA. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144213832 Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionThis version works in South America?

Asked 3 years ago by George.

This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Phantom White

Q: QuestionDoes it have LIDAR?

Asked 3 years ago by RaiderRC.

Q: QuestionCan I tread in my Samsung s21? To get s22

Asked 3 years ago by Nunu.

• A:Answer Hi Nunu! Thank you for reaching out to us. We appreciate your time taking an interest in knowing if you can trade-in your Galaxy S21 to get the Galaxy S22. Yes, you can trade in your Galaxy S21, and you must meet the following eligibility requirements: • It starts up to the home screen and functions normally. • Any software locks will be disabled, accounts will be removed, and it will be factory reset before you ship it. • The screen, body, and camera lenses are free of cracks. We also accept devices with cracked screens at a reduced value. • The device is not on a banned list. You will include the charger or charger case, if applicable. You may visit our website for more information about Samsung Trade-in Program under FAQs: https://www.samsung.com/us/smartphones/galaxy-s22/buy/?modelCode=SM-S901UZKAXAA. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144197468 Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionI am not able to find the trade in option on transaction when i try to pre order. Trade in estimation option is available only but it does not apply towards purchase.

Asked 3 years ago by TradeIn.

This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Phantom White

• A:Answer Hi TradeIn! Thank you for reaching out to us. We appreciate your interest in knowing about the trade-in for Galaxy S22. The trade-in value is determined by the model and the condition of the device, so I am not able to verify the exact trade-in amount at this time. The amount could be UP TO $700 enhanced trade-in value on Samsung.com, depending on the model and the condition of your trade-in device. For more detailed information about Samsung Trade-in Program, you may visit our website under "FAQs" or under the "Choose your trade-in device" section: https://www.samsung.com/us/smartphones/galaxy-s22/buy/?modelCode=SM-S901UZWAXAA. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144202654 Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: Questionthe s21 has a 30x zoom camera, what does the 22 come with?

Asked 3 years ago by interested.

This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Phantom White

• A:Answer S22 has 50mp main camera, and 10mp telephoto lense with 30x optical zoom.

  Answered 3 years ago by Anonymous

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Q: QuestionYour promotion to preorder the Samsung s22 advertises a Best Buy gift card of "up to $200". In the fine print, it says the "savings may vary by carrier." If I take advantage of the offer, what amount would the gift card be for activation on the T-Mobile

Asked 3 years ago by Tom.

This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Phantom White

Q: QuestionDoes any of the Samsung S22 Galaxy series allow using an external memory card. (Micro SD card) I would expect it to be inserted into the phone.

Asked 3 years ago by Beowulf.

This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Phantom White

• A:Answer No they discontinued the us of external sdcard on their premium line up

  Answered 3 years ago by RobertD

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Q: QuestionWhat kind of sound system does this phone have . Does it have Dolby Atmos How many speakers 2 or 4 ? Does the phone have a built in sound equalizer ?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Phantom White

Q: QuestionInternal Memory 128 = poor / can I add more mem?? / external mem ?

Asked 3 years ago by Ed.

This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Phantom White

• A:Answer Pre order and get upgraded to 256gb no charge

  Answered 3 years ago by MMMC

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Q: QuestionIf I buy this unlocked phone and activate immediately with AT&T does my phone stay unlocked? Will I be on a time commitment contract with AT&T? Our household currently uses AT&T with our contracts expired.

Asked 3 years ago by MJO1.

This question was asked about the related product: Samsung - Galaxy S22 128GB (Unlocked) - Pink Gold

• A:Answer Yes the phone is unlocked forever.

  Answered 3 years ago by Disappointment

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Q: QuestionWill the unlocked version work with Net 10?

Asked 3 years ago by John.

• A:Answer Hi Jonathan! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy S22 works with Net10. Unlocked phones work on multiple networks, and to check if it works with Net10, you may contact the customer service provider. For more information about unlocked phones, you may visit our website: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144215627 Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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