Questions & Answers
- Model:
- SM-S928UZTEXAA
- |
- SKU:
- 10493778
Q: QuestionWhat is manufacturing warranty on broken screen?
Asked by Anonymous.
- A:Answer We appreciate you taking the time to connect with us. With Samsung Care+, you will be able to breathe easy with unlimited repairs, including batteries, and same-day $29 cracked screen repairs at 700+ Samsung authorized locations. Same-day screen repairs may be available for eligible devices in select areas. For further assistance, please reach out to us at Support. - Kelvin
Answered by Samsung

Q: QuestionIs the s24 compatible with a non us simcard. For example if I travel and get a Sim card overseas
Asked by Shy.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
- A:Answer Greetings Shy, thank you for finding the time out of your day to ask us your question about the Samsung Galaxy S24 Ultra. The advertised (U.S. version) of the unlocked Galaxy S24 Ultra is compatible with the following U.S. wireless carriers: AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. We recommend reaching out to the wireless carrier of your choosing from the list above to inquire if this device can be utilized outside of the U.S. Feel free to reach out to Support if you have any other questions for us. Thank you for being a dedicated Samsung customer. - Debra
Answered by Samsung

Q: Questionmy IPhone 13 Pro Max is only 2 yrs old not a scratch anywhere and yall say it is only worth 390 but AT&T says the trade in value is 1000. just want to understand the huge difference
Asked by Anonymous.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Yellow
- A:Answer Go to AT&T
Answered by Anonymous
Q: QuestionIs this unlocked galaxy s24 ultra compatible with Spectrum Mobile?
Asked by Beast.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer Yes
Answered by JorgeC
Q: QuestionHow long will the sale last for the s24 ultra 256gb model?
Asked by Steve.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
- A:Answer 1 año
Answered by AlexBonilla
Q: QuestionIs a unlocked one compatible with a Cricket sims card?
Asked by Cameron.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer Good day Cameron, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy S24 Ultra. That's a great question! Yes, the advertised unlocked Galaxy S24 Ultra is compatible with Cricket as well as AT&T, Boost Mobile, H2O Wireless, MetroPCS, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. If you have any additional questions for us, feel free to reach out to Samsung Support for further assistance. Thank you for being an unwavering Samsung customer. - Debra
Answered by Samsung

Q: QuestionWhat’s included in the box?
Asked by Nature.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer Thanks for reaching out to us. We noticed you reached out to ask about the Galaxy S24 Ultra. The S24 Ultra comes with the phone itself, an ejection pin as well as a charging cable. If you have any further questions, feel free to reach out to us at Support. -Kelvin
Answered by Samsung

Q: QuestionCharger included
Asked by Billy.
- A:Answer Thanks for the inquiry, Billy. We see that you've shown interest in the Galaxy S24 Ultra. The Galaxy S24 Series comes with a USB-C to USB-C cable, a SIM ejector tool, and a quick start guide in the box. Samsung smartphones come with a USB Type-C data cable, but they do not come with earphones or a charger plug in the box because we want to minimize the impact our products have on the environment. If you have any further questions, please reach out to us at Support. -Kelvin
Answered by Samsung

Q: QuestionDoes US version works in India?
Asked by Leonard.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer I asked for it for Mexico, unlocked and it works excellent.
Answered by AaronES
Q: QuestionI see there are two models of S24 Ultras. A US version and a Global version. I travel overseas quite a bit to all types of countries. Will the US version work in places where they don't have 5g, or is better to get the global with more bands?
Asked by Steve.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer Unlocked version works for me in mexico and us
Answered by MiguelangelG
Q: QuestionCan this phone be used on Verizon?
Asked by Epizza.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer Yes
Answered by MiraydiA
Q: QuestionAre you going to provide a charger?
Asked by Tanvir.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer A charger is not provided with the phone and must be purchased separately,
Answered by PrinceOfInsufficientLight
Q: QuestionWould this be good to set up a portable amplifier for my ear phones or iem’s‘s
Asked by Diablo.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer Yes
Answered by Samsunguser
Q: QuestionWhy do I need a sim to use the phone for regular calls?
Asked by NIck.
- A:Answer You don't necessarily need a Sim. You can use the internal "E-sim" built-in. If you choose. Also if you use both the "E-sim" & the added "Sim" card you can have 2 sim phone numbers such as you having a personal phone number & a business number.
Answered by Techy950
Q: QuestionCan I conect to T- Mobil carrier at Best Buy and no charge?
Asked by Pravda.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer If the phone phone is carrier unlocked you just have to put the sim in and it will automatically start waoking .
Answered by AlihanbinA
Q: QuestionWhen buying the Samsung Galaxy S24 Ultra at Best Buy should I get the "unlocked" model even though I plan to continue to have Consumer Cellular as my carrier?
Asked by Chiaroscuro37.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer If I recommend you buy it unlocked , if you ever want to sell it it is easier .
Answered by HectorHugoR
Q: Questionis it possible to use the phone outside USA? Can I also use it in Germany?
Asked by Anonymous.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer Yes
Answered by Samsunguser
Q: Questionwhat are the 13 languages covered in live translate, can other languages be swapped in or out?
Asked by me.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer Greetings Me, thank you for finding the unobstructed time out of your bustling day to ask us your questions about the Samsung Galaxy S24 Ultra. The Live Translate features supports Chinese (simplified), English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Thai, and Vietnamese. You can download additional language packs and/or delete those that are unused from your device as you see fit. Let us know if you have any additional questions for us by contacting Samsung Support at your leisure. Thanks for choosing Samsung. - Debra
Answered by Samsung

Q: QuestionHi, I would like to know which country your Samsung phones are made and built in. Thank you!
Asked by Henry.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer South Korea, Vietnam, India, Brazil, Indonesia, and China
Answered by JohnK
Q: QuestionDies the s24 ultra have a Micro sd card slot, if so what's the maximum size it can read/write to?
Asked by Raul.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer Aloha Raul, thank you for finding the opportunity to ask us your question about the Samsung Galaxy S24 Ultra. No, the Galaxy S24 Ultra does not have expandable storage options. However, the Galaxy S24 Ultra is available in 3 storage options: 256GB, 512GB, and 1TB with a 12GB RAM. If you would like additional storage options for your device, you have the choice of using cloud-based options like Samsung Cloud, Google Drive, and Microsoft OneDrive to store your content. For more information, check out "Manage storage on your Samsung Galaxy phone." If you would like any further assistance or if you have any other questions for us, feel free to contact Samsung Support. Thank you for being a staunch Samsung customer. - Debra
Answered by Samsung













































