Questions & Answers

Q: QuestionCan this phone be used on Verizon?

Asked 1 year ago by Epizza.

• A:Answer Yes

  Answered 1 year ago by MiraydiA

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Q: QuestionAre you going to provide a charger?

Asked 1 year ago by Tanvir.

• A:Answer A charger is not provided with the phone and must be purchased separately,

  Answered 1 year ago by PrinceOfInsufficientLightVerified Purchase

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Q: QuestionWould this be good to set up a portable amplifier for my ear phones or iem’s‘s

Asked 1 year ago by Diablo.

• A:Answer Yes

  Answered 1 year ago by SamsunguserVerified Purchase

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Q: QuestionWhy do I need a sim to use the phone for regular calls?

Asked 1 year ago by NIck.

• A:Answer You don't necessarily need a Sim. You can use the internal "E-sim" built-in. If you choose. Also if you use both the "E-sim" & the added "Sim" card you can have 2 sim phone numbers such as you having a personal phone number & a business number.

  Answered 1 year ago by Techy950Verified Purchase

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Q: QuestionMy carrier is Xfinitymobile. A store clerk there told me that "unlocked" phones aren't really unlocked for 60 days, and that you have to use one of your carriers for 60 days before moving to Xfinity. That doesn't sound like it is correct?

Asked 1 year ago by JO.

• A:Answer Howdy JO, thanks for taking the time out of your hectic day to ask us your question about the Samsung Galaxy S24 Ultra. The advertised unlocked Galaxy S24 Ultra is not tied to any carriers, nor has it been, as it is being sold as new. Perhaps, the clerk that you spoke with should have specified that devices that are purchased directly through carriers may not be truly "unlocked" for up to 60 days. You are able to purchase unlocked devices from other retailers, like BestBuy, that are truly unlocked. Hopefully that helps clear up any confusion. Feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionCan I conect to T- Mobil carrier at Best Buy and no charge?

Asked 1 year ago by Pravda.

• A:Answer If the phone phone is carrier unlocked you just have to put the sim in and it will automatically start waoking .

  Answered 1 year ago by AlihanbinA

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Q: QuestionWhen buying the Samsung Galaxy S24 Ultra at Best Buy should I get the "unlocked" model even though I plan to continue to have Consumer Cellular as my carrier?

Asked 1 year ago by Chiaroscuro37.

• A:Answer If I recommend you buy it unlocked , if you ever want to sell it it is easier .

  Answered 1 year ago by HectorHugoRVerified Purchase

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Q: Questionis it possible to use the phone outside USA? Can I also use it in Germany?

Asked 1 year ago by Anonymous.

• A:Answer Yes

  Answered 1 year ago by SamsunguserVerified Purchase

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Q: Questionwhat are the 13 languages covered in live translate, can other languages be swapped in or out?

Asked 1 year ago by me.

• A:Answer Greetings Me, thank you for finding the unobstructed time out of your bustling day to ask us your questions about the Samsung Galaxy S24 Ultra. The Live Translate features supports Chinese (simplified), English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Thai, and Vietnamese. You can download additional language packs and/or delete those that are unused from your device as you see fit. Let us know if you have any additional questions for us by contacting Samsung Support at your leisure. Thanks for choosing Samsung. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionHi, I would like to know which country your Samsung phones are made and built in. Thank you!

Asked 1 year ago by Henry.

• A:Answer South Korea, Vietnam, India, Brazil, Indonesia, and China

  Answered 1 year ago by JohnK

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Q: QuestionDies the s24 ultra have a Micro sd card slot, if so what's the maximum size it can read/write to?

Asked 1 year ago by Raul.

• A:Answer Aloha Raul, thank you for finding the opportunity to ask us your question about the Samsung Galaxy S24 Ultra. No, the Galaxy S24 Ultra does not have expandable storage options. However, the Galaxy S24 Ultra is available in 3 storage options: 256GB, 512GB, and 1TB with a 12GB RAM. If you would like additional storage options for your device, you have the choice of using cloud-based options like Samsung Cloud, Google Drive, and Microsoft OneDrive to store your content. For more information, check out "Manage storage on your Samsung Galaxy phone." If you would like any further assistance or if you have any other questions for us, feel free to contact Samsung Support. Thank you for being a staunch Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionMy wife has an S8 and I have an S22, what's the trade in value?

Asked 1 year ago by Madmax68.

• A:Answer The value will be determined when you trade it in on a new phone. Things they look at is age, type of phone, and condition.

  Answered 1 year ago by MichaelMVerified Purchase

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Q: QuestionCa.n I trade in samsung galaxy S21

Asked 1 year ago by Anonymous.

• A:Answer Yes. I just traded in my s21plus last week.

  Answered 1 year ago by MichaelMVerified Purchase

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Q: QuestionIs the Samsung Galaxy S 24 ultra in stores now??

Asked 1 year ago by Outlaw.

• A:Answer This samsung is brandnew

  Answered 1 year ago by Loidz

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Q: QuestionWill the unlocked version of the samsung galaxy S24 ultra work in other countries?

Asked 1 year ago by Lex.

• A:Answer I'm from Mexico and if it worked with a sim card from that country

  Answered 1 year ago by HectorHugoR

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Q: QuestionCan I get the IMEI of the Samsmung Galaxy 24 Ultra device before purchasing so I can determine if it's compatible with my carrier?

Asked 1 year ago by Gwangy.

• A:Answer No, you can't. The IMEI number is specific to each phone. If Best Buy were to check one for you and provide its number, they'd be giving critical SIM setup information on someone else's phone to you. You certainly wouldn't want that, would you?

  Answered 1 year ago by Cyber

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Q: QuestionCan I preorder this phone

Asked 1 year ago by Delmosa.

• A:Answer Can I bye this tomorrow if I can my address is hoppkins MINNASOTA 55343

  Answered 1 year ago by Mariyanapargo

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Q: QuestionIs the new Galaxy S24 a touch screen? Truly how much difference from (which I have now) the S23 Ultra and the S24 Ultra?

Asked 1 year ago by Nana.

This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Yellow

• A:Answer Hi there Nana60, we appreciate you reaching out to us with your question about the new Samsung Galaxy S24 Ultra. This device is absolutely a touch screen and has the S Pen in the device with additional functionality with the display. The biggest difference from the Samsung Galaxy S23 Ultra to the Galaxy S24 Ultra is the features of Galaxy AI. These features such as live translate, generative edit, and note assist along with others help streamline so many aspects of the daily life of many of our customers, and help them be more connected with the world and help customers better communicate. Thank you for being a Samsung customer. -Elizabeth

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes the s24 ultra screen is aqua touch ( i mean does it respond normally with wet hands and with water drops on screen and smoothly?

Asked 9 months ago by Sherif.

This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet

• A:Answer Good day Sherif, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy S24 Ultra. That's a great question! Yes, the S24 Ultra display will respond normally and smoothly even when water drops on the screen or when using with wet hands. This is thanks to its IP68 water resistance rating! Feel free to reach back out if you have any other questions for us. Thanks for choosing Samsung! - Debra

  Answered 9 months ago by Samsung

  
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