Questions & Answers
- Model:
- SM-S928UZKFXAA
- |
- SKU:
- 6569875
Q: QuestionIs this new or refurbished?
Asked by Mahesh.
- A:Answer Howdy Mahesh, thank you for asking us your question about the Samsung Galaxy S24 Ultra. Yes, the advertised unlocked Galaxy S24 Ultra is a new device with a 12-month manufacture warranty. If you have any other questions for us, please feel free to reach out to Support. Thank you for choosing Samsung! - Debra
Answered by Samsung
Q: QuestionWhat is the model # of this unlocked S24 ultra? SM-S928U1? Or SM-S928UZKEXAA? Possibly SM-S928UB?
Asked by Mark.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer Used, with internal damage,
Answered by PITER
Q: QuestionIs this a brand new phone ?
Asked by Mike.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Yellow
- A:Answer Howdy Jack, thanks for inquiring about the Samsung Galaxy S24 Ultra. The advertised unlocked Galaxy S24 Ultra is a new device with a 12-month manufacture warranty for manufacturing defects in materials and workmanship. If you would like additional assistance, please feel free to contact Support. Thank you for being a valued Samsung customer. - Debra
Answered by Samsung
Q: QuestionIs this item brand new
Asked by Ck.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer Hi Ck, thank you for reaching out with your question about the Samsung Galaxy S24 Ultra. Yes, the advertised Galaxy S24 Ultra is a new device with a 12-month manufacture warranty. Let us know if you would like further assistance by contacting Support at your earliest convenience. Thank you for being a devoted Samsung customer. - Debra
Answered by Samsung
Q: QuestionHi I have S22+ and my carrier is Xfinity Mobile. Is S24 ultra compatible with Xfinity Mobile in 2026? Didnt like the 26 Ultra and I keep seeing S24 Ultra is still better compared to S25 and 26 Ultra.
Asked by Shiba.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer Hi Shiba, thank you for asking us your question about the Samsung Galaxy S24 Ultra. The advertised unlocked Galaxy S24 Ultra is compatible with AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, Google Fi, and Visible. If you have additional questions for us, please feel free to contact Support. Thank you for being a devoted Samsung customer. - Debra
Answered by Samsung
Q: QuestionNew?
Asked by Al.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
- A:Answer Greetings Al, thank you for finding the time to ask us your question about the Samsung Galaxy S24 Ultra. Yes, the Galaxy S24 Ultra is a new device, however, the Galaxy S25 Series and Z Fold/Flip7 Series are our newest released devices. Please feel free to contact Support if you think of additional questions. Thanks for being a devoted Samsung customer. - Debra
Answered by Samsung
Q: QuestionPlease ir order to check if this mobile can be used in my country Argentina, I would need to check if it is completely unlocked, and the frequency bands for 3G, 4G and 5G are available in it. thank you
Asked by enrique.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
- A:Answer Yes you can purchase an unlocked version of this phone and it does work with 3G, 4G, 5G and 6G carrier networks. Be sure to select the unlocked version (the price of an unlocked phone without carrier is slightly more expensive but not much).
Answered by 504to305
Q: QuestionDo the unlocked phones work with international carriers?
Asked by AnnSam.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer Yes unlocked phone works all over the world.
Answered by MuhaiminA
Q: QuestionDoesn't say it, is this phone new?
Asked by Julie.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
- A:Answer Hi there Julie, thank you for reaching out to us with your question about the Samsung Galaxy S24 Ultra. This device is listed as refurbished in excellent condition. Please, reach out to us again any time you have additional questions, and thank you for being a Samsung customer. -Elizabeth
Answered by Samsung
Q: QuestionIs this device globally unlocked and can to be used with preferred Carrier?
Asked by GRIMM.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer Yess possible
Answered by MuhaiminA
Q: QuestionCan Galaxy S 25 ultra be used in nigeria
Asked by Anonymous.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer Hello there, thank you for finding the available time out of your lively day to ask us your question about the Samsung Galaxy S24 Ultra. The advertised Galaxy S24 Ultra is compatible with AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. This device is the U.S. version. We suggest reaching out to a compatible carrier to inquire if this device would receive service while in Nigeria. Feel free to contact Support if you have any other questions for us. Thank you for being a valued Samsung customer. - Debra
Answered by Samsung

Q: QuestionWill it have scratches on it?
Asked by Mky3.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Yellow
- A:Answer Hi there Mky3, thank you for taking the time to ask us your question about the Samsung Galaxy S24 Ultra. The advertised Galaxy S24 Ultra is a new device. It will be in pristine condition upon unboxing. If you have any other questions or if you would like any further assistance, please do not hesitate to reach out to Support. Thanks for being a faithful Samsung customer. - Debra
Answered by Samsung

Q: QuestionCan I use a physical Indian sim in the unlocked version of this phone? Will it work properly??
Asked by Anonymous.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer No only e sim
Answered by MuhaiminA
Q: Questionwhat kind of warranty with this open box phone?
Asked by Robert.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer There is a lot of option, glass protect, camera, display, a lot other thing
Answered by MuhaiminA
Q: Question“I found this phone listed for $897 at Walmart. Could you match that price or offer a price adjustment?”
Asked by Soso.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer Might be this phone is with carers
Answered by MuhaiminA
Q: QuestionSure! Here’s a more polished version of your request: “I found this phone listed for $859 at Walmart. Could you match that price or offer a price adjustment?”
Asked by Anonymous.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer No it’s an impossible, it’s can’t be that low, price, price should be a at least $950
Answered by MuhaiminA
Q: QuestionWhat store is this available in and State
Asked by Dgb.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Yellow
- A:Answer Drew's street Clearwater
Answered by DionneG
Q: QuestionIs this device a Global/International version? Will I be able to use it in Brazil?
Asked by Anonymous.
- A:Answer Howdy, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy S24 Ultra. The advertised unlocked (U.S. version) Galaxy S24 Ultra is compatible with the following carriers: AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. We recommend reaching out to the carrier of your choosing from the list of compatible providers to inquire if this device can be utilized in Brazil. Feel free to reach out if you have any other questions for us. Thank you for being a valued Samsung customer. - Debra
Answered by Samsung

Q: QuestionIs Samsung S24 Ultra 256 GB Black is unlocked, brand new, unopened?. I want the unlocked phone that is brand new, unopened.
Asked by ABCD.
This question was asked about the related product: Samsung - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
- A:Answer Hey ABCD, thank you for asking us your question about the Samsung Galaxy S24 Ultra. The advertised unlocked Galaxy S24 Ultra is being sold as a brand-new device. Feel free to reach out to Support if you have any other questions for us. Thank you for being a trustworthy Samsung customer. - Debra
Answered by Samsung












































