Questions & Answers

Q: QuestionCan I trade in my one year old phone?

Asked 1 year ago by Yohimbo.

• A:Answer Yes.

  Answered 1 year ago by Hezekiah

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Q: QuestionNew?

Asked 1 month ago by Al.

This question was asked about the related product: Samsung - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet

• A:Answer Greetings Al, thank you for finding the time to ask us your question about the Samsung Galaxy S24 Ultra. Yes, the Galaxy S24 Ultra is a new device, however, the Galaxy S25 Series and Z Fold/Flip7 Series are our newest released devices. Please feel free to contact Support if you think of additional questions. Thanks for being a devoted Samsung customer. - Debra

  Answered 1 month ago by Samsung

  
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Q: QuestionPlease ir order to check if this mobile can be used in my country Argentina, I would need to check if it is completely unlocked, and the frequency bands for 3G, 4G and 5G are available in it. thank you

Asked 1 month ago by enrique.

This question was asked about the related product: Samsung - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet

• A:Answer Hello Enrique, thanks for reaching out to us with your question about the Samsung Galaxy S24 Ultra. The advertised unlocked U.S. version is compatible with the following U.S. wireless carriers: AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, Google Fi, and Visible. This device works well on the following networks: 2G GSM - GSM 850, GSM 900, DCS 1800, PCS 1900; 3G UMTS - B1 (2100), B2 (1900), B4 (AWS), B5 (850), B8 (900); 4G FDD LTE - B1 (2100), B2 (1900), B3 (1800), B4 (AWS), B5 (850), B7 (2600), B8 (900), B12 (700), B13 (700), B14 (700), B18 (800), B19 (800), B20 (800), B25 (1900), B26 (850), B28 (700), B29 (700), B30 (2300), B66 (AWS-3), B71 (600); 4G TDD LTE - B38 (2600), B39 (1900), B40 (2300), B41 (2500), B48 (3600); 5G FDD Sub6 - N1 (2100), N7 (2600), N25 (1900), N28 (700), N66 (AWS-3), N71 (600); 5G TDD Sub6 - N41 (2500), N78 (3500); and 5G TDD mmWave - N257 (28GHz), N258 (26GHz), N260 (39GHz), N261 (28GHz). If you have additional questions, please feel free to reach out to Support. Thanks for being a faithful Samsung customer. - Debra

  Answered 1 month ago by Samsung

  
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Q: QuestionDoesn't say it, is this phone new?

Asked 3 months ago by Julie.

Q: QuestionIs it brand new? Sealed?

Asked 3 months ago by Reza.

This question was asked about the related product: Samsung - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray

• A:Answer Howdy Reza, thank you for asking us your question about the Samsung Galaxy S24 Ultra. Yes, the advertised Galaxy S24 Ultra is a brand new device that has been sealed in plastic, in the original box. Let us know if you have any other questions for us by reaching out to Support. Thanks for being a devoted Samsung customer. - Debra

  Answered 3 months ago by Samsung

  
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Q: QuestionWhat is the open box warranty?

Asked 6 months ago by Wayne.

• A:Answer I believe you can purchase Geek Squad protection. (I have a Total membership so mine came with 24 months included.) Also, depending on it’s condition, when you register the phone with Samsung, they’ll offer you an included 1 Year Manufacturer Warranty with the option to purchase Samsung Care.

  Answered 5 months ago by RickVerified Purchase

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Q: QuestionCan you use the global version in the USA and will it work just like a USA version?

Asked 6 months ago by James.

This question was asked about the related product: Samsung - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray

Q: QuestionIs this device a Global/International version? Will I be able to use it in Brazil?

Asked 10 months ago by Anonymous.

• A:Answer Howdy, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy S24 Ultra. The advertised unlocked (U.S. version) Galaxy S24 Ultra is compatible with the following carriers: AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. We recommend reaching out to the carrier of your choosing from the list of compatible providers to inquire if this device can be utilized in Brazil. Feel free to reach out if you have any other questions for us. Thank you for being a valued Samsung customer. - Debra

  Answered 10 months ago by Samsung

  
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Q: QuestionDoes it have dual slots?

Asked 10 months ago by Anonymous.

• A:Answer No only one slot for SIM card . And no SD card!

  Answered 3 months ago by AlexH

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Q: QuestionIt comes with 2 esim cards, or one physical sim and one esim? I'm looking the model that comes with 2 esims !!!!

Asked 11 months ago by PapaFox.

This question was asked about the related product: Samsung - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray

• A:Answer 2 e sim

  Answered 10 months ago by VikramG

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Q: QuestionHas the battery lifetime been improved over the s20?

Asked 11 months ago by Docb.

• A:Answer Absolutely

  Answered 11 months ago by IsraelVerified Purchase

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Q: QuestionCan I use in Mexico?

Asked 11 months ago by HectorR.

This question was asked about the related product: Samsung - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray

• A:Answer Hello HectorR, thank you for finding the time out of your day to ask us your question about the Samsung Galaxy S24 Ultra. The advertised unlocked Galaxy S24 Ultra is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. This device works well on the 5G, 4G, 4G LTE, and GSM networks. If you would like any further assistance, feel free to contact us at your leisure. Thanks for choosing Samsung. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionCan I use a physical sim and esim at the same time with this phone?

Asked 1 year ago by Pedro.

• A:Answer Yes you can use both the physical sim and esim in the Galaxy 24 phones. As it does have a dual sim card capability.

  Answered 11 months ago by TravisS

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Q: QuestionDoes anyone know if the unlocked version of this phone that's bought in the US will work in Canada? And anyone know if I can return it if it doesn't? Thanks.

Asked 1 year ago by Hops.

• A:Answer Yeah, Unlocked phone will work In canada

  Answered 11 months ago by HeidiS

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Q: QuestionThis phone is unlocked may I use for simple mobile

Asked 1 year ago by Mohammed.

• A:Answer Of course!!

  Answered 11 months ago by IsraelVerified Purchase

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Q: QuestionI am struggling trying to set up VISUAL VOICEMAIL. Does it work on an UNLOCKED PHONE from Best Buy?

Asked 1 year ago by CraigR.

This question was asked about the related product: Samsung - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet

• A:Answer Helped my mother in law with this a little while back, you have to download your carriers visual voicemail app, then call them to have them activate the visual voicemail since you are not on "their phone."

  Answered 1 year ago by CharlesC

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Q: QuestionIs this phone US version or global version?

Asked 1 year ago by SaiGon.

• A:Answer Global

  Answered 10 months ago by VikramGVerified Purchase

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Q: Questionwill S24 ultra 512 GB "unlocked" version purchased at best buy work with Consumer Cellular service?

Asked 1 year ago by GmaPam.

This question was asked about the related product: Samsung - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Gray

• A:Answer Aloha GmaPam, thanks for taking the time out of your busy day to ask us your question about the Samsung Galaxy S24 Ultra. The advertised unlocked Galaxy S24 Ultra is compatible with AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. If you have additional questions for us or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a steadfast Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionHow much can i pay if i want to top up my Note 10 samsung to S24 ultra?

Asked 1 year ago by Anonymous.

• A:Answer It depends on your provider. Most providers have the trade-in value chart on their own websites, you also can go to Samsungs website and check their trade in value. All providers and Samsung may not have a trade-in value for your phone or it could be as little as little as $100

  Answered 11 months ago by TravisS

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