Questions & Answers

Q: QuestionThis phone is supported for 7 years:Battery expectations? Timely android Software updates or similar to Galaxy S21 ultra experience?

Asked 11 months ago by John6u6.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer This battery is much better than older versions

  Answered 8 months ago by IvanGVerified Purchase

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Q: QuestionHow will A.I. features be accessible,after promo year?

Asked 11 months ago by John6u6.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Hello Johnb8675, thank you for finding the time out of your busy day to ask us your question about the Samsung Galaxy S25 Ultra. All Galaxy AI features will be free at launch through the end of 2025. We currently have no plans to adopt paid or subscription-based models and will carefully monitor market trends as well as user feedback to ensure we deliver the most premium experience possible. Feel free to reach back out if you have any other questions for us. Thank you for being a treasured Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionDoes this have a SIM card slot?

Asked 11 months ago by SIM.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Yes.

  Answered 10 months ago by BBDDVerified Purchase

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Q: QuestionHow can I find the trade in value of my phone?

Asked 11 months ago by Gertie.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue

• A:Answer trade calculator is right under the phone price.

  Answered 10 months ago by BBDD

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Q: QuestionHi; is it true that for trading is necessary to use a local (US) ID? In that case, how can an often Best Buy’s client and visitor of US like me can buy an S25 Ultra trading one of my “foreign” phones? Thanks in advance

Asked 11 months ago by Rafa.

Q: Questionis a charger included?

Asked 11 months ago by kools.

• A:Answer only a cable and SIM ejector tool come with it. You will need a type c wall brick/plug if you don't have one already.

  Answered 10 months ago by BBDD

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Q: Questionhi, i wll to buy a s25 ultra but i want to ask if best buy sell the version SM-S938B of this phone, and if the U version work in argentina in all the bands,thanks!!

Asked 11 months ago by pimienta.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Good luck with getting a strait answer from anyone on this. International functions are nearly unknown in USA. Samsung needs more training of phone and instore support for retailers. And the new echip whereby the chip is electronically connected even if you own the phone somehow they tie you in. I use a duo chip phone because of international business travel. First I was told this is not a duo chip phone. It is. The phone works in the Caribbean. My Note 10plus always worked when abroad in Columbia but I haven't traveled to Argentina and I am not familiar with the bands and networks in that country.

  Answered 4 months ago by SaraSVerified Purchase

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Q: QuestionIs there a trade-in offer for Samsung Z Flip 6?

Asked 11 months ago by Persie.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue

• A:Answer Yes. check product list and go thru trade in calculator.

  Answered 10 months ago by BBDD

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Q: QuestionCan i pre-order without a trade but do a trade in at store pick up if I decide I want to add one?

Asked 11 months ago by Netsirk815.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue

• A:Answer it is better to order with trade in and than cancel the trade in when you pick it up.

  Answered 10 months ago by BBDD

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Q: QuestionIs the screen flat or have cervd edges?

Asked 11 months ago by Wildbill.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue

• A:Answer Salutations Wildbill, thanks for taking the opportunity to ask us your question about the Samsung Galaxy S25 Ultra. The S25 Ultra offers a 6.9" flat display with a reduced bezel. If you have any other questions, please feel let us know by contacting Support. Thank you for being a dedicated Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionIs it compatible with straight talk

Asked 6 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Thank you samsung ambassador that does not answer the question if this works with straight talk

  Answered 5 months ago by Anonymous

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Q: QuestionDoes the Samsung Galaxy S25 ULTRA global version work on Metro PCS.

Asked 7 months ago by Teetee.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Hi Teetee, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra (U.S. version) is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. If you have any other questions, feel free to reach out to Support. Thanks for being a valued Samsung customer. - Debra

  Answered 7 months ago by Samsung

  
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Q: QuestionI'm from Poland, would this phone work with Polish carrier/ phone operators (i.e. Orange, Plus)?

Asked 8 months ago by Franek.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Salutations Franek, thanks for taking the opportunity to ask us your question about the Samsung Galaxy S25 Ultra. The advertised Galaxy S25 Ultra is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. Feel free to reach out to Support if you think of additional questions. Thank you for being a dedicated Samsung customer. - Debra

  Answered 8 months ago by Samsung

  
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Q: QuestionHow many sim cards and esim cards can be used at the same time on samsung s25 ultra? Does it have a memory card slot?

Asked 9 months ago by Ken.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Yes it has a slot for memory cards

  Answered 8 months ago by MatthewD

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Q: Questionhi, this version work in argentina? best buy sell the global version? thanks

Asked 11 months ago by pimienta.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Hi Pimienta, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra (U.S. version) is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. We recommend reaching out to the carrier of your choosing from the list above to inquire if this device would be functional in Argentina. If you have any other questions for us, feel free to contact Support. Thank you for being a valued Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionWhen is the s25 ultra release date?

Asked 11 months ago by Bill.

• A:Answer fEB7

  Answered 11 months ago by Anonymous

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Q: QuestionI am looking to trade in a Galaxy Z Flip 6 for the galaxy S25ultra, but the flip 6 is not listed as a trade in device. Is this possible?

Asked 11 months ago by Jmeg.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer The Flip 7 is finally out and the Flip 6 is still not on Samsung's list of trade in devices. I reached out to Samsung and was not told that they have to reason why and is not know when and if it will be on the list for trade in for S25 Ultra

  Answered 5 months ago by Lesha

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Q: QuestionDoes S25 pen has a features like note 20 s pen with capture picture botton?

Asked 11 months ago by SuperBose.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue

• A:Answer No. This is the first S Pen that has a useless button on it. Use hand gesture, or words cheeze or smile to take pictures.

  Answered 10 months ago by BBDD

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Q: Questionwill it work on spectrum

Asked 11 months ago by Bud.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Good day Bud, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. Feel free to reach out to Support if you have any questions. Thank you for being an unwavering Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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