Questions & Answers

Q: QuestionCan I use the Galaxy S25 Ultra for mobile payments?

• A:Answer Yes, the Galaxy S25 Ultra supports Samsung Pay for mobile payments.

Q: QuestionDoes the Galaxy S25 Ultra support wireless charging?

• A:Answer Yes, the Galaxy S25 Ultra supports wireless charging.

Q: QuestionWhat is the maximum depth of water resistance for the Galaxy S25 Ultra?

• A:Answer The Galaxy S25 Ultra has a maximum water resistance depth of 5 feet.

Q: QuestionIt says there is no media card slot? Does that mean you can't add a memory SIMM card for extra storage? It also says there is no headphone jack? So you can only use bluetooth headset with it?

Asked 8 months ago by PeteM.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

• A:Answer Hello PeteM, My answer is specific to the headphone jack part. Nearly all the new mobile phones being sold nowadays do not come with the 3.5mm jack any more. The USB-C charging port has become a sort of universal port nowadays (a) Charging (b) data transfer, and also (c) Audio output. To make it brief, you'll need to buy a USB-C to 3.5mm adapter (called a dongle too) in case you want to use headphones which have the 3.5mm connector. That is, if you do not want to go the Bluetooth way for audio. An additional benefit that this USB-C to 3.5mm dongle may have is, some makes come with a built-in DAC chip to enhance the Audio output. One such example is the Anker dongle in the attached pics. Also, the same dongle can be used with other devices that have USB-C only ports, such as laptops to listen to Audio. These DAC equipped dongles may typically cost under $15 or, even lesser if without the DAC chip. Hope that helps.

  Answered 8 months ago by Graph

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Q: QuestionIs this phone compatible with T mobile before I buy

Asked 7 months ago by Joe.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray

• A:Answer Hello Joe, thank you for asking us your question about the Samsung Galaxy S25 Ultra. Yes, the advertised unlocked Galaxy S25 Ultra is compatible with T-Mobile as well as AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, Ultra Mobile, US Cellular, and Verizon. If you think of any other questions, please do not hesitate to contact Support. Thank you for choosing Samsung! - Debra

  Answered 7 months ago by Samsung

  
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Q: QuestionIs the s25 ultra compatible with straight talk

Asked 4 months ago by Jim.

• A:Answer Salutations Jim, thanks for taking the time out of your busy schedule to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. If you have any other questions, please do not hesitate to contact Support. Thank you for choosing Samsung! - Debra

  Answered 4 months ago by Samsung

  
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Q: QuestionIs this global variant? What is the model no. please?

Asked 7 months ago by Rahib.

• A:Answer Hello Rahib, thanks for asking us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is the U.S. version of the device. Its model number is SM-S938UZKEXAA. Feel free to contact Support if you have any other questions for us. Thank you for being a faithful Samsung customer. - Debra

  Answered 7 months ago by Samsung

  
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Q: QuestionDo you have any veteran discount for a Samsung S25 Ultra?

Asked 8 months ago by Nelson.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

• A:Answer I have not seen a veteran discount on Best Buy. I have only seen the veteran discount if you buy it from the Samsung site.

  Answered 8 months ago by JoeM

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Q: Questionthis phone came with SIM card ?

Asked 9 months ago by Anonymous.

• A:Answer Aloha, thanks for taking the time out of your busy day to ask us your question about the Samsung Galaxy S25 Ultra. No, the advertised unlocked Samsung Galaxy S25 Ultra will not include a SIM card when purchased. You will receive your SIM card/eSIM from the compatible carrier of your choosing. Feel free to reach back out if you have additional questions. Thanks for being a valued Samsung customer. - Debra

  Answered 9 months ago by Samsung

  
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Q: QuestionThis phone is compatible with Boost Mobile?

Asked 1 day ago by ElBarto.

• A:Answer Hello Boost, thanks for asking us your question about the Samsung Galaxy S25 Ultra. Yes, the advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. If you have any other questions, please feel free to reach out to Support. Thanks for being a valued Samsung customer. - Debra

  Answered 1 day ago by Samsung

  
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Q: QuestionWhat is the warranty with the store?

Asked 2 days ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver

• A:Answer Hey there, thanks for asking us your question about the Samsung Galaxy S25 Ultra. The advertised Galaxy S25 Ultra has a manufacture warranty for manufacturing defects in materials and workmanship. If you have any other questions or if you would like any further assistance, please let us know by contacting Support. Thanks for being a staunch Samsung customer. - Debra

  Answered 1 day ago by Samsung

  
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Q: QuestionIf I buy a Samsung Galaxy S255 Ultra and choose to have Best Buy set it up on Verizon will this require a change of plans or can I add it to my grandfathered plan with Verizon

Asked 3 days ago by phone.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

Q: QuestionCan I use this phone with t mobile carrier?

Asked 4 days ago by Jerry.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

• A:Answer Hey there Jerry, thanks for taking the opportunity to ask us your question about the Samsung Galaxy S25 Ultra. Yes, the advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. If you have any other questions, please do not hesitate to contact Support. Thanks for being valued Samsung customer. - Debra

  Answered 3 days ago by Samsung

  
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Q: QuestionIs it possible to buy this unlocked phone and use it on Cricket?

Asked 5 days ago by Newphone7.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver

• A:Answer Hello Newphone7, thank you for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. If you have any other questions, please reach out to Support. Thanks for being a faithful Samsung customer. - Debra

  Answered 5 hours ago by Samsung

  
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Q: QuestionCan I add this to my Verizon

Asked 1 week ago by DroneDude.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

• A:Answer You should be able to. As the phone is unlocked you have the ability to choose your carrier. You can always call your branch to verify. Doesn't hurt to double check.

  Answered 3 days ago by Anonymous

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Q: QuestionWill this phone be compatible with straight talk phone service?

Asked 1 week ago by ThatGuy.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

Q: QuestionI would like to ask about the Samsung s25 ultra512gb you have on website. if I choose carrier as a unlocked am I going to have any applications related to any provider, or it's just going to be clear system from Samsung? Best! Thank you! Micheal G

Asked 1 week ago by Michal.

Q: QuestionDoes best buy do trade in?

Asked 1 week ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

Q: QuestionIs this refurbished?

Asked 3 weeks ago by maiko.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver