Questions & Answers

Q: QuestionI'd like to trade in when I buy this phone. The iPhone 15 Pro 256GB, Unlocked phone is the trade-in phone, but I only saw Verizon and AT&T on the trade-in phone list, I can't see Unlocked. Can't Unlocked trade-in?

Asked 8 months ago by jaakak.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver

• A:Answer No

  Answered 5 months ago by Difficile

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Q: QuestionIs there any plan like 12 or 24 months

Asked 8 months ago by Usman.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer Yes there is a plan of upto 24 months. you can also pay it earlier. No interested charged

  Answered 6 months ago by MaitwaMaitwaVerified Purchase

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Q: QuestionWhen I trade in my phone at best buy if they do not take the trade in do I get my old phone back

Asked 8 months ago by Tcerr.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer My understanding is yes they will give back your old phone or they may offer you less then they originally said they would give you. Just remember you will be paying full price for the new phone if for some reason they reject the trade in.

  Answered 8 months ago by JoeM

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Q: QuestionWhat's the difference between locked and unlocked how difficult will it be for me to find a carrier

Asked 8 months ago by 8567.

• A:Answer Salutations 8567, thanks for taking the time out of your busy schedule to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. With unlocked devices, you can choose the carrier that you would like to provide wireless service to your device. Locked devices will be locked to one service provider. Feel free to reach out if you have any other questions for us. Thank you for being a faithful Samsung customer. - Debra

  Answered 8 months ago by Samsung

  
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Q: Question"Charge Galaxy S25 Ultra from 0% to 65% in 30 minutes using a Samsung-approved 45W charger and 5A USB-C cable (sold separately). Q: What is the amp rating of the included USB-C cable? As nowadays, everything is 'sold separately'."

Asked 8 months ago by Yahoo808.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver

• A:Answer I put on a charger stand at night when I go to bed. I take it off in morning when I get up. The charge lasts all day so far. So I really only have to charge it at night.

  Answered 1 month ago by JudyG4TV

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Q: Question"Charge Galaxy S25 Ultra from 0% to 65% in 30 minutes using a Samsung-approved 45W charger and 5A USB-C cable (sold separately). Q: What is the amp rating of the included USB-C cable? As nowadays, everything is 'sold separately'."

Asked 8 months ago by Yahoo808.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray

Q: QuestionDoes my Total tech subscription include coverage for a new cell phone? I am considering purchasing a new phone and I can see where purchasing optional coverage is offered. I need to know if my total tech subscription already includes this coverage.

Asked 8 months ago by TonyW.

• A:Answer From what I have seen in the past, yes Total Tech should cover the phone. My wife bought an iPad Pro last week and signed up for the Total Tech paln. I am thinking of buying the S25 Ultra. When I put it in the cart, it shows it has the Total Tech coverage for $0.00.

  Answered 8 months ago by JoeM

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Q: QuestionIstIs this phone compatible with Assurance wireless? Samsung - Galaxy S25 Ultra 512 GB Unlocked

Asked 8 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer Hi there, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. If you have any other questions, feel free to let us know by reaching out to Support. Thank you for being a faithful Samsung customer. - Debra

  Answered 8 months ago by Samsung

  
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Q: Question"Samsung approved 45W chargers and 5A USB-C cable (sold separately)" What is the amp rating for the usb-c cable that's included in the box?

Asked 8 months ago by Yahoo808.

Q: Questioncan a sims card be installed for extra memory?

Asked 9 months ago by Jadabug.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer No, the S25 Ultra does not have a SD card slot to expand the memory. I have seen sales where the 512 GB goes for the same price as the 256 GB model. You might want to check into this. They also have a 1TB model that is a bit more expensive. That would be another option if you need a lot of storage. Check your current phone and see how many pictures and other data like music is being used. That can give you an idea of how much memory you might need.

  Answered 8 months ago by JoeM

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Q: QuestionHaving a difficult time determining net cost of new Galaxy S25 Ultra and accessories after trade in value of Galaxy S24 Ultra.

Asked 9 months ago by Mark.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver

Q: Questionwhy is the z fold 6 not on the trade in list

Asked 9 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

Q: QuestionWhen will this phone be available for pickup

Asked 9 months ago by KOK.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer It won't

  Answered 8 months ago by Anonymous

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Q: QuestionDoes it come with warranty

Asked 9 months ago by Warranty.

• A:Answer Yes this device comes with a 1 year manufacturer warranty from Samsung.

  Answered 8 months ago by natec

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Q: QuestionCan BB help with data transfer from old phone to new phone and then prep old phone for trade in?

Asked 9 months ago by Qman.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer no there is an app for that

  Answered 8 months ago by Anonymous

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Q: QuestionWhen is the release date?

Asked 9 months ago by Chase.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer Hello there Chase, thank you for finding the available time out of your lively day to ask us your question about the Samsung Galaxy S25 Ultra. The S25 Series is scheduled to release on February 7, 2025, however, you can pre-order your device. If you have any other questions for us, do not hesitate to contact Support. Thank you for being a steadfast Samsung customer. - Debra

  Answered 8 months ago by Samsung

  
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Q: QuestionI am not receiving notifications from my litter robot app and my roomba app. I have enabled notifications in the app and on my new phone. I have Un and re installed both apps. I did get these notifications in my galaxy 22

Asked 3 months ago by Debogill.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver

• A:Answer Hello Debbie, thank you for taking the opportunity to ask us your question about the Samsung Galaxy S25 Ultra. Please take a moment to check out, "Apps on Samsung phone are not sending notifications" to help resolve what you've described to be experiencing with your notifications. If you have any questions for us or if you would like any further assistance, please let us know by contacting Support. Thank you for choosing Samsung! - Debra

  Answered 3 months ago by Samsung

  
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Q: QuestionHow much memory is in the processor

Asked 4 months ago by Maxvoy.

• A:Answer Salutations Maxvoy, thanks for taking the time out of your busy schedule to ask us your question about the Samsung Galaxy S25 Ultra. The Galaxy S25 Ultra offers the Octa-Core processor with CPU Speeds of 4.47GHz, 3.5GHz. Let us know if you have any other questions by contacting Support. Thank you for being a faithful Samsung customer. - Debra

  Answered 4 months ago by Samsung

  
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Q: QuestionDoes the S25 Ultra have a built in FM tuner?

Asked 6 months ago by Lucas.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer Not that I have seen

  Answered 6 months ago by Tower72Verified Purchase

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