Questions & Answers

Q: QuestionWhat is the phone model? Is SM-S938U1?

Asked 7 months ago by Franek.

• A:Answer Greetings Franek, thanks for taking the opportunity to ask us your question about the Samsung Galaxy S25 Ultra. Yes, the advertised Galaxy S25 Ultra's model number is SM-S938U1. If you have additional questions, please feel free to contact Support. Thank you for being a faithful Samsung customer. - Debra

  Answered 7 months ago by Samsung

  
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Q: QuestionThis mobile support e-sim in india

Asked 8 months ago by Sri.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

• A:Answer Salutations Sri, thanks for asking us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is the U.S. version of this device. It is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. Please feel free to reach out to the carrier of your choosing to direct your SIM related question. Thank you for choosing Samsung! - Debra

  Answered 8 months ago by Samsung

  
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Q: QuestionDoes it works in Argentina?

Asked 8 months ago by Jorge.

• A:Answer Good day Jorge, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy S25 Ultra. The advertised Unlocked Galaxy S25 Ultra (U.S. version) is compatible with the following U.S. wireless carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. Feel free to contact the compatible wireless of your choosing to inquire if this device would be fully functional while in Argentina. Let us know if you have any other questions by contacting Support. Thank you for being an unwavering Samsung customer. - Debra

  Answered 8 months ago by Samsung

  
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Q: QuestionIs the storage space expandable?

Asked 9 months ago by Pennie.

• A:Answer Good day Pennie, thanks for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. No, the S25 Series does not have expandable storage capabilities. If you find yourself in need of additional storage, you do have cloud-based options available to secure your content. Feel free to check out, "Manage storage on your Samsung Galaxy phone" if you would like to learn more. Thanks for choosing Samsung. - Debra

  Answered 9 months ago by Samsung

  
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Q: QuestionHello, I wanted to know if the 512GB Samsung S25 Ultra is available and at what price in the New York store at E 86TH ST and LEXINGTON AVE.

Asked 9 months ago by Luciano.

• A:Answer Yes the product is available.. Just walk in the store and you will be highly assisted

  Answered 8 months ago by MaitwaMaitwaVerified Purchase

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Q: QuestionDoes the Ultra have a S-pen?

Asked 9 months ago by Anonymous.

• A:Answer Greetings, thanks for asking us your question about the Samsung Galaxy S25 Ultra. Yes, the Galaxy S25 Ultra does indeed have a S Pen! Feel free to contact Support at your leisure if you think of any other questions or if you would like further assistance. Thank you for being a loyal Samsung customer. - Debra

  Answered 9 months ago by Samsung

  
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Q: QuestionIf no headphone jack is there a wire that let's you hook to aux...?

Asked 9 months ago by Driver.

• A:Answer Hey there Driver, thank you for asking us your question about the Samsung Galaxy S25 Ultra. To utilize a 3.5mm Aux cable with your Galaxy S25 Ultra, you'll need a USB-C to 3.5mm adapter. You can also use a USB Type C Aux cable, if you prefer. Feel free to reach back out to Support if you have additional questions. Thanks for choosing Samsung! - Debra

  Answered 9 months ago by Samsung

  
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Q: QuestionDoes it have Bluetooth if not why what is replacing it?

Asked 9 months ago by RIA15.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

• A:Answer Greetings Maria, thanks for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. The advertised Galaxy S25 Ultra offers Bluetooth, Wi-Fi, and LTE connectivity. If you have any other questions, feel free to contact Support. Thanks for choosing Samsung! - Debra

  Answered 5 months ago by Samsung

  
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Q: QuestionI'd like to trade in when I buy this phone. The iPhone 15 Pro 256GB, Unlocked phone is the trade-in phone, but I only saw Verizon and AT&T on the trade-in phone list, I can't see Unlocked. Can't Unlocked trade-in?

Asked 10 months ago by jaakak.

• A:Answer No

  Answered 7 months ago by Difficile

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Q: QuestionIs there any plan like 12 or 24 months

Asked 10 months ago by Usman.

• A:Answer Yes there is a plan of upto 24 months. you can also pay it earlier. No interested charged

  Answered 8 months ago by MaitwaMaitwaVerified Purchase

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Q: QuestionWhen I trade in my phone at best buy if they do not take the trade in do I get my old phone back

Asked 10 months ago by Tcerr.

• A:Answer My understanding is yes they will give back your old phone or they may offer you less then they originally said they would give you. Just remember you will be paying full price for the new phone if for some reason they reject the trade in.

  Answered 10 months ago by JoeM

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Q: QuestionWhat's the difference between locked and unlocked how difficult will it be for me to find a carrier

Asked 10 months ago by 8567.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

• A:Answer Salutations 8567, thanks for taking the time out of your busy schedule to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. With unlocked devices, you can choose the carrier that you would like to provide wireless service to your device. Locked devices will be locked to one service provider. Feel free to reach out if you have any other questions for us. Thank you for being a faithful Samsung customer. - Debra

  Answered 10 months ago by Samsung

  
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Q: Question"Charge Galaxy S25 Ultra from 0% to 65% in 30 minutes using a Samsung-approved 45W charger and 5A USB-C cable (sold separately). Q: What is the amp rating of the included USB-C cable? As nowadays, everything is 'sold separately'."

Asked 10 months ago by Yahoo808.

• A:Answer I put on a charger stand at night when I go to bed. I take it off in morning when I get up. The charge lasts all day so far. So I really only have to charge it at night.

  Answered 4 months ago by JudyG4TV

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Q: Question"Charge Galaxy S25 Ultra from 0% to 65% in 30 minutes using a Samsung-approved 45W charger and 5A USB-C cable (sold separately). Q: What is the amp rating of the included USB-C cable? As nowadays, everything is 'sold separately'."

Asked 10 months ago by Yahoo808.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray

• A:Answer Its only 3a if you buy the 45w samsung charger it comes with a 6 ft 5a cable hope this helps you.

  Answered 1 week ago by THEPROPHECY

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Q: QuestionDoes my Total tech subscription include coverage for a new cell phone? I am considering purchasing a new phone and I can see where purchasing optional coverage is offered. I need to know if my total tech subscription already includes this coverage.

Asked 10 months ago by TonyW.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

• A:Answer From what I have seen in the past, yes Total Tech should cover the phone. My wife bought an iPad Pro last week and signed up for the Total Tech paln. I am thinking of buying the S25 Ultra. When I put it in the cart, it shows it has the Total Tech coverage for $0.00.

  Answered 10 months ago by JoeM

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Q: QuestionIstIs this phone compatible with Assurance wireless? Samsung - Galaxy S25 Ultra 512 GB Unlocked

Asked 11 months ago by Anonymous.

• A:Answer Hi there, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. If you have any other questions, feel free to let us know by reaching out to Support. Thank you for being a faithful Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: Question"Samsung approved 45W chargers and 5A USB-C cable (sold separately)" What is the amp rating for the usb-c cable that's included in the box?

Asked 11 months ago by Yahoo808.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

Q: Questioncan a sims card be installed for extra memory?

Asked 11 months ago by Jadabug.

• A:Answer No, the S25 Ultra does not have a SD card slot to expand the memory. I have seen sales where the 512 GB goes for the same price as the 256 GB model. You might want to check into this. They also have a 1TB model that is a bit more expensive. That would be another option if you need a lot of storage. Check your current phone and see how many pictures and other data like music is being used. That can give you an idea of how much memory you might need.

  Answered 10 months ago by JoeM

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Q: QuestionHaving a difficult time determining net cost of new Galaxy S25 Ultra and accessories after trade in value of Galaxy S24 Ultra.

Asked 11 months ago by Mark.