Questions & Answers

Q: QuestionDoes this phone have 5G or not? It says 5G in the title, but the best buy spec sheet says 4g and LTE. However when i take the model number of this phone and key it into the internet, I see other place where it says this model G991U DOES have 5G. ???

Asked 2 years ago by BrianDP.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Gray

• A:Answer Hey there BrianDP, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy S21 5G. The advertised Galaxy S21 5G is a 5G enabled device that also works with the 2G, 3G, 4G, and 4G LTE wireless networks when the absence of 5G connectivity occurs. Feel free to reach out to Samsung Support if you have any additional questions for us. Thank you for being a valued Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionIs this phone compatible for T-Mobile?

Asked 1 year ago by Grak.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Gray

• A:Answer If it's actually unlocked it would be. Mine came locked and was unusable. It was set to AT&T.

  Answered 1 year ago by ChelseaOVerified Purchase

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Q: QuestionWhen buying this phone through Best Buy online, and shipped to our home, can we go into our local Best Buy for help in changing our current phone into this refurbished & unlocked phone?

Asked 4 days ago by Anonymous.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Gray

Q: QuestionDoes this phone have a micro SD card slot?

Asked 5 months ago by CharleneD.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Gray

Q: QuestionDoes this phone uses SIM card? Can I use the phone when I travel to another country?

Asked 1 year ago by Fadaben.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Gray

• A:Answer Yes uses normal SIM card

  Answered 11 months ago by GeorgeKVerified Purchase

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Q: QuestionDoes the Samsung Galaxy S21 have wifi calling

Asked 1 year ago by RafP82.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Gray

• A:Answer Yes - my S21 5G has wifi calling

  Answered 1 year ago by Anonymous

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Q: QuestionCan I trade this phone in for a A35 Samsung Galaxy? Phone does not hold a charge long and is not easytoread or use functions.

Asked 1 year ago by DouglasS.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Gray

Q: QuestionWhat condition is this phone in?

Asked 1 year ago by vbvbvb.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Gray

• A:Answer Mine came in good condition but it was not unlocked. A total hassle.

  Answered 1 year ago by ChelseaOVerified Purchase

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Q: QuestionDo the pre-owned Galaxy phones have new batteries?

Asked 1 year ago by JnMC.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Gray

• A:Answer The batteries are not new, but they are tested for a minimum of 80% of battery life.

  Answered 1 year ago by Pauleothaden

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Q: QuestionHow long was this phone "pre-owned" (months, days, year)?

Asked 1 year ago by CPTBeyond.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Gray

Q: QuestionI bought a Samsung - Pre-Owned Galaxy S21 5G 128GB (Unlocked) - Phantom Gray Model:G991U SKU:6528956, in the end of Octobre 2023. Suddenly the screen image desappear and it is only flashing. What is the guarantee, Are you going to reimburse me $340.79t?

Asked 2 years ago by Rocato.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Gray

• A:Answer Hey there Rocato, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy S21. Please reach out to BestBuy support: (1-888-BEST-BUY) (1-888-237-8289) for further assistance. Thank you for being a valued Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: Questionwill this Samsung s21 work with MINT MOBILE ?

Asked 2 years ago by Brandon.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Gray

• A:Answer Salutations Brandon, thanks for taking the opportunity to ask us your question about the Samsung Galaxy S21. Yes, the advertised unlocked Galaxy S21 is compatible with Mint Mobile as well as AT&T, T-Mobile, Sprint, Verizon, Cricket, Consumer Cellular, MetroPCS, Boost Mobile, Simple Mobile, Total by Verizon, Tracfone, Net10, and Ting Mobile. Let us know if you have any additional questions for us by contacting Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionWill the BEST Buy total membership provide coverage due to drops or damage on a pre-owned device?

Asked 2 years ago by Insurance.

Q: QuestionIs this phone refurbished?

Asked 2 years ago by HipOldLady.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Gray

• A:Answer Mine is, and it looks and works like new.

  Answered 2 years ago by LyndaOVerified Purchase

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Q: QuestionDoes the phone come with a warranty? since its preowned I'd like to know if i need to have it looked at at some point

Asked 2 years ago by Angel.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Gray

• A:Answer Aloha Angel, thank you for finding the opportunity to ask us your question about the Samsung Galaxy S21 5G. Yes, Samsung does provide the advertised unlocked Galaxy S21 5G with a 90-day warranty for manufacturing defects in materials and workmanship. Let us know if you think of any other questions by contacting Samsung Support at your leisure. Thank you for being a staunch Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionCan i get a model with no carrier specific bloat software?

Asked 2 years ago by Mikem.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Gray

• A:Answer It call an unlock model that why i buy from over the carrier store

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWill this work in another country?

Asked 2 years ago by Ram.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Gray

• A:Answer Yeah

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this phone have a glare-less screen?

Asked 2 years ago by me.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Gray

• A:Answer No

  Answered 2 years ago by RobertoH

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Q: QuestionDoes this preowned phone use a SIM card?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - Pre-Owned Excellent Galaxy S21 5G 128GB (Unlocked) - Phantom Gray

• A:Answer Salutations, thanks for taking the opportunity to ask us your question about the Samsung Galaxy S21 5G. The advertised unlocked Galaxy S21 5G does indeed use a SIM card which would be furnished by the carrier that would be providing cellular service to this device. Let us know if you think of any other questions for us by reaching out to Samsung Support. Thank you for being a dedicated Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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