“I get a message "this player is not connected to HDR compatible TV" But I have Sony BR-X930D TV which is HDR and also a boss 4K sound bar.”
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I had the same problem with my Samsung television. After researching the issue, I found that only one of my hdmi inputs would accept a uhd signal. Check your manual for your TV.
Sorry, there was a problem. Please try again later.I had so many compatibility problems with the K8500 and my LG 4k HDR TV that I called Samsung k8500 technical support team. I asked one question and got this exact response. "Have you had compatibility problems with the k8500 and other than Samsung TVs?" The response was immediate. "Yes and it may get worse." I then called Best Buys Geek Squad and was told "We've heard of this problem before." Then I called a Best Buy Magnolia location and two salesman, one owned a Sony 4k TV, said they had issues with the K8500. What you're experiencing is probably caused by compatibility problems inherent with the K8500. Where you really find significant compatibility issues is with your picture settings. Go into each of your picture settings then go to the picture options and/or advanced picture settings and see how many are greyed out, meaning you can use them. I have more than 20 picture options that I can't change and LG has told me I should be able to change them. The K8500 has already resulted in the return of one TV and the same problems with a second. I'm awaiting a new mother board. If that doesn't work, Best Buy will be getting another visit from me. Oh, after Samsung admitted to compatibility issues, Best Buy took the k8500 back and applied all I had spent on it towards the Panasonic UB 900. I've had no additional compatibility problems since I installed the UB 900. GOOD LUCK.
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