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Hi, we would be happy to help, but it would be best to contact us directly so that we can investigate further and provide you with an appropriate resolution. You can use the Ask form at https://kb-eu.sandisk.com/app/ask/ and there is also a phone number you can call available at https://www.sandisk.com/about/contact/customer-care.
Sorry, there was a problem. Please try again later.Apple picky about what it gives out. If you have access to the iTunes folder, this is your best bet. Copy, don't move. It has an issue with long filenames, it uses the old system to shorten the folder or file. This not really good to do, as the MP3 player will get confused. It does read META tags for song data. And will post a photo of the album, etc.,, Really, search for your songs then copy it over. iTunes makes it difficult to transfer files due to their filesystem. Apple does this on purpose so you have to use their product to do this smoothly.
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