“I've had this head set since August and have had problems consistently. The sending unit is about 12 feet straight in front of me when I'm watching TV. The sound quite often, too often, cuts in and out. Any ideas?”
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Move it away from your router
Sorry, there was a problem. Please try again later.After struggling with this problem for a year, I solved it by moving the transmitter three feet away from the router.
Sorry, there was a problem. Please try again later.I grew frustrated with the intermittent cutting in/out of sound and stopped using these headphones. Recently, I pulled them out and started using them again. I decided to perform an internet search or go to technical support to try to resolve the issue. I came across this web site. My sending unit was located next to my WiFi router. I moved it 10th away (I use a Toslink optical hub), and fortunately had a long enough optical cable to do so. Sound has been 100% consistent for the two days since making this change.
Sorry, there was a problem. Please try again later.Yes, your other WiFi signals can interfere with the signal to your headphones. The 2.4GHz band operates on 11 possible channels and if your headphones happen to be on or within 1-2 channels of other devices with strong signals, interference can happen. I have tested this and found it to be true by isolating other devices by turning off their connections within the router and the drop outs go away. The only thing I haven't figured out yet is what channel the headphones are operating on by default and what channel are most other 2.4GHz devices working on. I only seem to have a problem after a certain time at night, so it seems it is related to when a certain device begins to do some kind of nightly update or something. PS4's really can put a drain on a network even when you aren't actively playing it. If it happens to be performing a timed update or something.
Sorry, there was a problem. Please try again later.iPod pro was the culprit for us. Headphones would cut in and out at random. I couldn’t go more than a minute or two. Took a while to trouble shoot but as soon as they were off it seemed to resolve the issue. Hope this helps, good luck.
Sorry, there was a problem. Please try again later.That's ridiculous. I can walk all around my house and they still work. I'd take them back, but you might check your connections first.
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