Questions & Answers

Q: QuestionI have a Shark RV2610 and it’s making a squeaking noise when makes turns.

Asked 1 year ago by Rich.

Q: QuestionWhen I first got my vac I could press the power button and it would automatically start vacuuming (green light)now that I've attached it with the app the green sends it right back to the doc and it will only vacuum when I remove the water bin.. Help??

Asked 1 year ago by Crys.

Q: QuestionCan I use mop and glow in my mop water?

Asked 1 year ago by EZ.

Q: QuestionWhy is my water leaking all over the floor as soon as I cut it on?

Asked 2 years ago by Millie.

• A:Answer Hi there, If I could please ask you to give our customer service team a call so that they can assist with mopping function. Please do not hesitate to reach out we are here to help. https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us Kind regards

  Answered 2 years ago by SharkNinja Product Expert

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow can I reduce the flow of cleaning solution when in mop mode. I thought that this would be controlled by the "Power level" but it does not appear to be the case, if I use Eco or Normal level it uses the same amount of liquid.

Asked 2 years ago by Jman.

• A:Answer We would like to let you know that this unit does not have a feature that allows you to control the flow of solution.

  Answered 2 years ago by Shark Support Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes our robot work on carpet?

Asked 2 years ago by Vinny.

• A:Answer Yes is working

  Answered 2 years ago by Ace1234Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI washed mop pad by hand and laid down flat to dry when used it fir the second time it kept coming off the robot.. are they only good for one use

Asked 2 years ago by Henry.

• A:Answer We are sorry to hear that you are having this issue with your Shark Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

  Answered 2 years ago by Shark Support Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs shark ai compatible with other shark bases?

Asked 2 years ago by Anonymous.

• A:Answer We would like to let you know that parts and accessories for our products are specific to the model and are not interchangeable.

  Answered 2 years ago by Shark Support Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I use this without the app

Asked 2 years ago by Curious.

• A:Answer Yes, just press clean.

  Answered 2 years ago by BrendaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat mopping pads does it use and where can I get them?

Asked 3 years ago by netjunky.

• A:Answer We would like to let you know that you can purchase the pads for this unit by reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

  Answered 2 years ago by Shark Support Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I use any floor cleaner in this?

Asked 3 years ago by YogaAmy.

• A:Answer Honestly used what came with it and bought more on Amazon

  Answered 3 years ago by JustinVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionmy shark ai robot vacmop pro can’t be connected to wifi when it is come to this step in the picture below. what’s the solution?

Asked 3 years ago by aisha.

• A:Answer To better assist you with this issue we would recommend reaching out to our Robot Specialists at 1-855-460-5425 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

  Answered 3 years ago by Shark Support Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this come with a remote??

Asked 3 years ago by makeiteasy.

• A:Answer No, but there is an app for your phone.

  Answered 3 years ago by WFHmomVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow much liquid does the container hold?

Asked 3 years ago by Sparky.

• A:Answer Not much, i have to refill it at least 3 times for it to finish my house

  Answered 3 years ago by LolaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it come with cleaning solution

Asked 3 years ago by Miguel.

• A:Answer Yes and a couple of mop pads.

  Answered 3 years ago by WFHmomVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan Bona be used in the water tank?

Asked 3 years ago by inukshuk.

• A:Answer Yes

  Answered 3 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this be run on vacuum only mode?

Asked 3 years ago by Aguy.

• A:Answer Yes, It can run on vacuum mode

  Answered 3 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this vacuum and mop a dark room ?

Asked 3 years ago by JoelL.

• A:Answer Yes

  Answered 3 years ago by Singa053Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this robot be available with a self empty docking station?

Asked 3 years ago by TylerB.

• A:Answer No

  Answered 3 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)