A:AnswerYou can purchase a battery for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
A:AnswerThe Vertex DuoClean comes with one rechargeable battery, which is different from the batteries on the original DuoClean model. The Vertex comes with a power adapter that you plug directly into the battery. Therefore, you can charge the battery while inserted into the vacuum, or removed from the vacuum.
A:AnswerWe would like to let you know that the serial number on this unit is located on the unit behind the battery. So you would need to remove the battery from the unit to find this.
A:AnswerThere are two sets of filters to replace for this vacuum; the foam and felt ones are $15.95 and the HEPA filter is $19.95. Depending on how much your use it, the foam and felt filters should be washed monthly and replaced annually and the HEPA filters should be replaced ones every two years.
