A:AnswerHello, there is a clear plastic coating around the microwave. This has to be removed prior to using the unit. You may apply a piece of tape to the edge of the unit to help in removing the plastic film.
A:AnswerHello, we apologize for any inconvenience this may be causing you. Please reach out to us at [email protected] so we may look into this further and assist. Be sure to include the product information when contacting us.
A:AnswerHello, we are sorry to hear that you are having this experience. Please unplug the microwave from the outlet for 30 seconds then re-plug. After doing this, try to heat some water for about 3 minutes to see if the issue remains. If it does, please reach out to us via email at [email protected] so we may assist further.