Early Black Friday DealsNew Doorbusters every Friday.Shop now

Main Content

Questions & Answers

Your price for this item is $279.99
The comparable value price is $349.99
Page Showing 101-120 of 710 questions
  • QuestionHow is the air conditioner controlled once this unit is installed?

    Asked by Frostie.

    • Answer Hi Frostie, Thank you for reaching out with your question! The Sony XAV-AX1000 is an advanced in-car media receiver designed to enhance your driving experience with entertainment and connectivity features, including Apple CarPlay. However, it’s important to note that it does not have the functionality to control your vehicle's air conditioning system. You will still need to use the existing controls and interface in your car to manage the air conditioning independently of the XAV-AX1000. If your vehicle is Maestro compatible, we recommend the XAV-AX4000 as a solution. If you’d like to explore more about the features and capabilities of our product, please visit Sony support website. I hope you find this information helpful! Additionally, enjoy the convenience of navigating your smartphone without taking your hands off the wheel with the Sony XAV-AX1000’s 6.2-inch media display. This unit offers seamless smartphone integration with voice control and features Dynamic Reality Amp 2, delivering up to four 55W outputs. You can also enhance your audio experience by calibrating output frequencies with the Dynamic Sound Organizer, simulating a dashboard speaker source. Best regards, Romeo

      Answered by SonyListens

  • QuestionCan this product be installed in a 2011 Nissan Rogue?

    Asked by Installation.

    • Answer Hi there, Thank you for your interest in the Sony XAV-AX1000! In response to your question, the radio will fit the vehicle, but it will require an installation kit and harness (not supplied) to fit in the vehicle correctly. Due to the various factors associated with different makes and models of vehicles, Sony is unable to provide assistance with the installation of car stereo and mobile audio systems. Nonetheless, if you are using a wiring harness, detailed information regarding the wire colors and functions of each pin can be found in the operating instructions for the XAV-AX1000. You can access that information here: Connection (Pg. 28) - [Sony XAV-AX1000 Instructions](https://www.sony.com/electronics/support/res/manuals/4740/de0cea3deac418e2d4780819876b2f2a/47408851M.pdf) For best assistance and to confirm the compatibility, please contact a qualified, professional installer or refer to your dealer/Best Buy. Navigate your smartphone without taking your hands off the wheel with the Sony XAVAX1000 6.2-inch media receiver. Compatible with Apple CarPlay, this head unit allows for smartphone integration with voice control. Drive up to four 55W outputs with the Dynamic Reality Amp 2, and simulate a dashboard speaker source by calibrating output frequencies with the Dynamic Sound Organizer. I hope this helps! Best regards, Romeo

      Answered by SonyListens

  • QuestionNew installation, How do you get the screen to only show the radio station and the time. It keeps scanning thru different screens about the radio. also how do you set the clock.

    Asked by Anonymous.

    • Answer Hi there, Thank you for reaching out to us with your concern. Let's try to isolate the issue by following the steps below: • Disable Unwanted Features: Ensure that features like Demo Mode or Screen Saver are turned off. These features can cause the screen to cycle through different displays. Go to Settings > General > Demo Mode and set it to OFF. And to set the clock on your XAV-AX1000, follow these steps: 1. Press the Home button, and tap Settings 2. Tap General 3. Select Date/Time 4. Select Date Format DD/MM/YY MM/DD/YY YY/MM/DD 5. Select Time Format 12 hours 24 hours 6. Select Set Date/Time Tap Hour, Minute, AM/PM Should you need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: Navigate your smartphone without taking your hands off the wheel with the Sony XAVAX1000 6.2-inch media receiver. Compatible with Apple CarPlay, this head unit allows for smartphone integration with voice control. Drive up to four 55W outputs with the Dynamic Reality Amp 2, and simulate a dashboard speaker source by calibrating output frequencies with the Dynamic Sound Organizer. I hope this helps! Best regards, Romeo

      Answered by SonyListens

  • QuestionWill this work on a 2020 jeep Wrangler JL

    Asked by JTizzle.

    • Answer Hi JTizzle, Thank you very much for your interest in Sony's XAVAX1000! Yes, the Sony XAV-AX1000 will work with your 2020 Jeep® Wrangler, but it will require an installation kit and harness (not supplied) to fit in the vehicle correctly. Because of the number of variables encountered with different makes and models of automobiles, Sony is unable to assist with the installation of car stereo and mobile audio systems. However, if you are using a wiring harness, further information about the wire color and function of each pin on the wiring harness is available. Please refer to the operating instructions of the XAV-AX1000: Connection (Pg. 28) - https://www.sony.com/electronics/support/res/manuals/4740/de0cea3deac418e2d4780819876b2f2a/47408851M.pdf For best assistance and to confirm the compatibility, please contact a qualified, professional installer or refer to your dealer/Best Buy. Navigate your smartphone without taking your hands off the wheel with the Sony XAVAX1000 6.2-inch media receiver. Compatible with Apple CarPlay, this head unit allows for smartphone integration with voice control. Drive up to four 55W outputs with the Dynamic Reality Amp 2, and simulate a dashboard speaker source by calibrating output frequencies with the Dynamic Sound Organizer. I hope this helps! Best regards, Romeo

      Answered by SonyListens

  • QuestionCan I use this unit with gloves on? Does it affect the responsiveness? I wear gloves a lot in the winter and wondering if I can still use the touchscreen while driving.

    Asked by Z.

    • Answer Hi Z, Thanks for your question. I understand your concern about using the XAVAX1000 with gloves. We recommend visiting Best Buy to personally test the product's functionality with your specific gloves. This will give you the best opportunity to assess whether it meets your needs. Since we don't have information about your glove type or usage, it's difficult to provide a definitive answer. Seeing the product in person will allow you to make an informed decision. I hope this helps! Navigate your smartphone without taking your hands off the wheel with the Sony XAVAX1000 6.2-inch media receiver. Compatible with Apple CarPlay, this head unit allows for smartphone integration with voice control. Drive up to four 55W outputs with the Dynamic Reality Amp 2, and simulate a dashboard speaker source by calibrating output frequencies with the Dynamic Sound Organizer. Best regards, Romeo

      Answered by SonyListens

  • QuestionHow can a get a manual on how to work it? I bought a car with it already installed.

    Asked by Debb.

    • Answer Hi Debb, Thank you very much for your inquiry! You can obtain the manual for the Sony XAV-AX1000 car stereo by visiting the official Sony support website. Here is the direct link to the XAV-AX1000 support page where you can find the manual/operating instructions that provides detailed instructions on how to operate the device and other relevant information: https://www.sony.com/electronics/support/mobile-cd-players-digital-media-players-xav-series/xav-ax1000 Operating Instructions - https://www.sony.com/electronics/support/res/manuals/4740/de0cea3deac418e2d4780819876b2f2a/47408851M.pdf I hope this helps! Navigate your smartphone without taking your hands off the wheel with the Sony XAVAX1000 6.2-inch media receiver. Compatible with Apple CarPlay, this head unit allows for smartphone integration with voice control. Drive up to four 55W outputs with the Dynamic Reality Amp 2, and simulate a dashboard speaker source by calibrating output frequencies with the Dynamic Sound Organizer. Best regards, Romeo

      Answered by SonyListens

  • QuestionWhat will keep my battery from going dead while connected to this device since I don't think I can charge it at the same time?

    Asked by GrandmaK.

    • Answer Hi GrandmaK, Thank you for your question. The phone will charge while connected to the radio. The radio offers up to a 1.5A charge rate on the USB connection and should be enough to at least keep the phone battery level, if not add a bit of charge, depending on what resources are running on the phone itself. Turning off the screen of the phone while connected will improve the charge rate, since the screen of the phone is the largest user of power in most cases. I hope this helps! Navigate your smartphone without taking your hands off the wheel with the Sony XAVAX1000 6.2-inch media receiver. Compatible with Apple CarPlay, this head unit allows for smartphone integration with voice control. Drive up to four 55W outputs with the Dynamic Reality Amp 2, and simulate a dashboard speaker source by calibrating output frequencies with the Dynamic Sound Organizer. Best regards, Romeo

      Answered by SonyListens

  • QuestionCan I install this unit into my 2012 toyota corolla S?

    Asked by Digdig.

    • Answer Hi Digdig, Thank you very much for your question! Yes, the Sony XAV-AX1000 can be installed to your 2012 Toyota Corolla S, but it will require an installation kit and harness (not supplied) to fit in the vehicle correctly. Because of the number of variables encountered with different makes and models of automobiles, Sony is unable to assist with the installation of car stereo and mobile audio systems. However, if you are using a wiring harness, further information about the wire color and function of each pin on the wiring harness is available. Please refer to the operating instructions of the XAV-AX1000: Connection (Pg. 28) - https://www.sony.com/electronics/support/res/manuals/4740/de0cea3deac418e2d4780819876b2f2a/47408851M.pdf For best assistance and to confirm the compatibility, please contact a qualified, professional installer or refer to your dealer/Best Buy. Navigate your smartphone without taking your hands off the wheel with the Sony XAVAX1000 6.2-inch media receiver. Compatible with Apple CarPlay, this head unit allows for smartphone integration with voice control. Drive up to four 55W outputs with the Dynamic Reality Amp 2, and simulate a dashboard speaker source by calibrating output frequencies with the Dynamic Sound Organizer. I hope this helps! Best regards, Romeo

      Answered by SonyListens

  • QuestionHow does the brightness compare to the Sony 6.95" Model: XAVAX3250?

    Asked by Z.

    • Answer Hi Z, Thank you for your inquiry. The Sony XAV-AX1000 and the Sony XAV-AX3250 both offer excellent display quality, but there are some differences in brightness. The XAV-AX1000 features a 6.2-inch display, while the XAV-AX3250 has a slightly larger 6.95-inch display. Generally, the XAV-AX3250's larger screen may offer a more immersive viewing experience, but specific brightness levels can vary based on the settings and lighting conditions in your vehicle. Both models are designed to provide clear and vibrant visuals, ensuring good visibility even in bright conditions. If you have specific brightness requirements, it might be helpful to compare both models in person at a retailer/Best Buy. Navigate your smartphone without taking your hands off the wheel with the Sony XAVAX1000 6.2-inch media receiver. Compatible with Apple CarPlay, this head unit allows for smartphone integration with voice control. Drive up to four 55W outputs with the Dynamic Reality Amp 2, and simulate a dashboard speaker source by calibrating output frequencies with the Dynamic Sound Organizer. I hope this helps! Best regards, Romeo

      Answered by SonyListens

  • QuestionWhat steering control adapter do I need for this unit if installing in a 2006 Honda Element EX-P? And are there inputs for dash cam in addition to backup camera?

    Asked by Z.

    • Answer Hi Z, Thank you for your question. Because of the number of variables encountered with different makes and models of automobiles, Sony is unable to assist with the installation of car stereo and mobile audio systems. For best assistance with your inquiry and to confirm the compatibility, please contact a qualified, professional installer or refer to your dealer/Best Buy. Best regards, Romeo

      Answered by SonyListens

  • QuestionDoes the kit come with the wires and parts necessary to install the radio into the car without any other parts?

    Asked by Lincoln.

    • Answer Hi Lincoln, Thank you for your question. Unfortunately, no. The XAVAX1000 only comes with the instruction manual and remote control. It will require an installation kit and harness (not supplied) to fit in the vehicle correctly. Because of the number of variables encountered with different makes and models of automobiles, Sony is unable to assist with the installation of car stereo and mobile audio systems. However, if you are using a wiring harness, further information about the wire color and function of each pin on the wiring harness is available. Refer to the following article: https://www.sony.com/electronics/support/articles/00028631 For best assistance and to confirm the compatibility, please contact a qualified, professional installer or refer to your dealer/Best Buy. Navigate your smartphone without taking your hands off the wheel with the Sony XAVAX1000 6.2-inch media receiver. Compatible with Apple CarPlay, this headunit allows for smartphone integration with voice control. Drive up to four 55W outputs with the Dynamic Reality Amp 2, and simulate a dashboard speaker source by calibrating output frequencies with the Dynamic Sound Organizer. I hope this helps! Best regards, Romeo

      Answered by SonyListens

  • Questioncan you hook up an amp to it.

    Asked by Gordo.

    • Answer Hi Gordo, thanks for your question. Yes, amplifiers can be added to all Sony head units via the RCA pre-outs on them. Navigate your smartphone without taking your hands off the wheel with this Sony 6.2-inch media receiver. Compatible with Apple CarPlay, this media center allows for smartphone integration with voice control. Drive up to four 55W outputs with the Dynamic Reality Amp 2, and simulate a dashboard speaker source by calibrating output frequencies with the Dynamic Sound Organizer. This Sony 6.2-inch media receiver connects easily to your phone to access traffic information, check emails or make calls. -Romeo

      Answered by SonyListens

  • QuestionWill this unit fit and work in a 2002 Honda Odyssey? What other components do I need to purchase to install this unit?

    Asked by Keever.

    • Answer Hi Keever, Thank you very much for your interest in Sony's XAVAX1000! Regarding your inquiry, the radio will fit the vehicle, but will require an installation kit and harness to fit correctly. Because of the number of variables encountered with different makes and models of automobiles, Sony is unable to assist with the installation of car stereo and mobile audio systems. However, if you are using a wiring harness, further information about the wire color and function of each pin on the wiring harness is available. Refer to the following article: https://www.sony.com/electronics/support/articles/00028631 For best assistance and to confirm the compatibility, please contact a qualified, professional installer or refer to your dealer/Best Buy. Navigate your smartphone without taking your hands off the wheel with the Sony XAVAX1000 6.2-inch media receiver. Compatible with Apple CarPlay, this headunit allows for smartphone integration with voice control. Drive up to four 55W outputs with the Dynamic Reality Amp 2, and simulate a dashboard speaker source by calibrating output frequencies with the Dynamic Sound Organizer. This Sony 6.2-inch media receiver connects easily to your phone to access traffic information, check emails or make calls. I hope this helps! Best regards, Romeo

      Answered by SonyListens

  • QuestionHow do I get the revolving ads to go away on the scteen

    Asked by Anonymous.

    • Answer Hi there, Thank you for your inquiry. Please swipe right to move to the next Home screen and press Settings. Scroll down and locate “Demo,” and toggle it OFF. This can be located in the operation manual on page 17: XAV-AX1000 (sony.com) I hope you find this answer helpful, and thanks for choosing Sony! Best regards, Romeo

      Answered by SonyListens

  • QuestionThe external microphone wire accidentally was cut in half. Now while on the phone I can hear through the car speakers but the caller cannot hear me. Is there a way this can be fixed or the external mic replaced with a new one? Thanks.

    Asked by SJL5.

    • Answer Hi SJL5, Thank you for your inquiry. It is unfortunate to hear what happened. The microphone and it's attached cable must be replaced. For installation and to check the connection, please contact a qualified, professional installer. Should you need technical assistance or information, please feel free to message us at [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: BestBuy Username: Telephone Number: Issue: Model Number: Thanks for choosing Sony! Best regards, Romeo Sony Social Support

      Answered by SonyListens

  • QuestionCan I play my own video clips through USB input ?

    Asked by Anonymous.

    • Answer Hi there, Thank you very much for your question! If your video clips support the following video format (.mp4 / .wmv / .mkv), yes, you can. Please note: • Pictures appear only after you park the car and set the parking brake. • If the car starts moving during video playback, the following caution is displayed and you cannot watch the video. [Video blocked for your safety.] Do not operate the unit or watch the monitor while driving. Navigate your smartphone without taking your hands off the wheel with the Sony XAVAX1000 6.2-inch media receiver. Compatible with Apple CarPlay, this head unit allows for smartphone integration with voice control. Drive up to four 55W outputs with the Dynamic Reality Amp 2, and simulate a dashboard speaker source by calibrating output frequencies with the Dynamic Sound Organizer. This Sony 6.2-inch media receiver connects easily to your phone to access traffic information, check emails or make calls. I hope this helps! Best regards, Romeo

      Answered by SonyListens

  • QuestionWhere does installing car stereo happen?

    Asked by Jkolo.

    • Answer if you scroll down to the bottom of the page you can schedule a service in your area for the install.

      Answered by Anonymous

  • QuestionHi i am curious if this would fit a 2010 honda civic EX

    Asked by Oscar.

    • Answer Hi Oscar, Thanks for your question. We're sorry, but because of the number of variables encountered with different makes and models of automobiles, Sony is unable to assist with the installation of car stereo and mobile audio systems. However, if you are using a wiring harness, further information about the wire color and function of each pin on the wiring harness is available. Refer to the following article: https://www.sony.com/electronics/support/articles/00028631 For best assistance and to confirm the compatibility, please contact a qualified, professional installer or refer to your dealer/Best Buy. Navigate your smartphone without taking your hands off the wheel with the Sony XAVAX1000 6.2-inch media receiver. Compatible with Apple CarPlay, this headunit allows for smartphone integration with voice control. Drive up to four 55W outputs with the Dynamic Reality Amp 2, and simulate a dashboard speaker source by calibrating output frequencies with the Dynamic Sound Organizer. This Sony 6.2-inch media receiver connects easily to your phone to access traffic information, check emails or make calls. Best regards, Romeo

      Answered by SonyListens

  • QuestionDoes it work with Androids or just iPhones

    Asked by Dez.

    • Answer Hi Dez, Thank you for your question. The XAVAX1000 doesn't have an Android Auto™ feature for Android Devices. If Android Auto™ is your priority, we recommend the XAVAX3250 which comes with both Android Auto and Apple CarPlay functions. Navigate your smartphone without taking your hands off the wheel with the Sony XAVAX1000 6.2-inch media receiver. Compatible with Apple CarPlay, this head unit allows for smartphone integration with voice control. Drive up to four 55W outputs with the Dynamic Reality Amp 2, and simulate a dashboard speaker source by calibrating output frequencies with the Dynamic Sound Organizer. This Sony 6.2-inch media receiver connects easily to your phone to access traffic information, check emails or make calls. I hope this helps! Best regards, Romeo

      Answered by SonyListens

  • Questionwill you confirm this model of stereo receiver fits and works in a 2007 Mercedes E350 4matic?

    Asked by Fitment.

    • Answer Hi Fitment, Thanks for your question. For best assistance and to confirm the compatibility, we recommend contacting a qualified, professional installer or refer to your dealer/Best Buy. Because of the number of variables encountered with different makes and models of automobiles, Sony is unable to assist with the installation of car stereo and mobile audio systems. However, if you are using a wiring harness, further information about the wire color and function of each pin on the wiring harness is available. Refer to the following article: https://www.sony.com/electronics/support/articles/00028631 Navigate your smartphone without taking your hands off the wheel with the Sony XAVAX1000 6.2-inch media receiver. Compatible with Apple CarPlay, this headunit allows for smartphone integration with voice control. Drive up to four 55W outputs with the Dynamic Reality Amp 2, and simulate a dashboard speaker source by calibrating output frequencies with the Dynamic Sound Organizer. This Sony 6.2-inch media receiver connects easily to your phone to access traffic information, check emails or make calls. I hope this helps! Best regards, Romeo

      Answered by SonyListens