“why when my cable freeze or becomes unreponsive i cannot control the tv with the remote .”
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Sorry, there was a problem. Please try again later.Hi samalee, We regret to hear that you are having an issue with the TV. For optimum performance, make sure that the software version of the TV is up-to-date. Performing a power reset may help resolve the issue: 1. Turn off the TV. 2. Unplug the television power cord (mains lead) from the electrical outlet. 3. Let the television remain without power for 2 minutes. 4. Plug the power cord (mains lead) back into the electrical outlet. If the power reset doesn't resolve the issue, reset the TV to factory settings: 1. On the supplied remote control, press the (Quick Settings) or HOME button depending on your TV. 2. Select Settings. 3. The next steps will vary depending on your TV menu options: -Select System → About → Reset → Factory data reset → Erase everything → Yes. -Select Device Preferences → Reset → Factory data reset → Erase everything → Yes. -Select Storage & reset → Factory data reset → Erase everything → Yes. WARNING! Performing a factory data reset will remove all settings in the TV including apps, channels, and wireless network settings. For more information, you can also refer to our support website and search for the support article "How to restart, power reset, or set the Android TV or Google TV back to original factory settings". Hope this helps. If still not resolved or you need further assistance, please let us know. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Electronics Product Support" > click on "TV & Projector" and from there you'll see different ways to reach us. -Ralph
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