“I noticed Sony's responses to problems cited in reviews never provided any live person contact numbers. Does that mean problems are only addressed via website links or some virtual robot, instead of live person help for problem resolutions??”
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Hi Stabilator, Thanks for the feedback. We can provide email in "Reviews", but not in "Questions & Answers" due to the current Best Buy phishing protocol for your protection. We cannot provide a direct email, phone number or link for customer support as of now. If you need to contact us via chat or call, please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. With our new X85K, you can enjoy smoother motion and transitions with 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for your question and I hope this helps! -Vincent
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