“I just bought this TV and look great but every so often the sound stops and I have to turn it off and turn it on to get the sound. Is it because I have a sound bar or its a wrong connection. Help please. Thank you.”
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Hi Lu, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We’re sorry to hear you are experiencing some audio issues with your X800H. This is definitely not the experience we wanted you to have in our product. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections. You can isolate this issue by following the troubleshooting steps below. 1. Verify whether the TV has an ARC label on one of its HDMI ports - If the TV has an ARC (Audio Return Channel) label on one of its HDMI ports, connect one end of the HDMI cable to the HDMI ARC port on the TV and the other end to the HDMI OUT (ARC) on the Soundbar. 2. Reconnect the cables and verify the audio output - Disconnect the cables between the TV and the home theater system or home audio system, and then securely reconnect them. 3. Verify that the Audio Output setting in the TV menu is set to Audio System. - Press the (Quick Settings) or ACTION MENU button, then select [Speakers] — [Audio system]. - Press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [Audio system]. 4. Turn off the devices - Turn off the unit and wait for a minute, then turn on the unit again. - If the issue still occurs, turn off the TV and wait for a minute, then turn on the TV again. 5. Make sure Software Auto update is set to ON - On the supplied remote, press the Help button. - Select System software update, and make sure Automatically check for update is set to ON. You may refer to this link for more information: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00028375 Should you need further assistance, please email us at [email protected] with the following details: Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X800H Thank you for letting us help assist you. Sincerely, Jessie
Sorry, there was a problem. Please try again later.I would try a reset. just hold the power button on the remote for about 10 seconds when asked to restart say yes. make sure sound bar is in the digital optical port and you should be good.
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