“I have just bought this TV on the 27th of December and was wondering why there are white light spot towards the bottom of the screen when then horizontal black dividing lines are present”
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Hi AM, Thank you for your inquiry. The LCD screen is made with high-precision technology to achieve a high level of performance and picture quality. To achieve this level of performance, the backlight setting of the TV is set to maximize the screen brightness. However, you may notice uneven brightness on the TV when watching in a dark environment or when the screen is blank. This condition is normal and not a malfunction of the TV. If you should find this affects your enjoyment, here are few adjustments that you can do to minimize this condition. Note: Some TVs may not have some of the procedures below. If model-specific information is required to complete any of the steps, refer to your TV's manual. Manuals are posted on your model support page. Reduce the Backlight Level in the Picture Settings Menu. Turn the Light Sensor setting to On in the Setup Menu. Change the Power Saving setting to Low or High in the Setup Menu. Set the Picture Mode to Standard in the Settings Menu. Should you need further assistance, please contact our product support team via email or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the X800H: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Sam
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