“Why does my tv keep freezing and I have to turn off the power cord in order for it to restart. Just got it no more than a month ago”
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Thank you for sharing your feedback, Victor. We are truly sorry to hear that your new K-85S30 is freezing, and we understand how frustrating it is to have to unplug the power cord just a month after purchase. This behavior is often related to a software glitch or an app background process that can be resolved with a specific reset. We recommend trying a soft reset by holding the Power button on your remote for about 10 seconds until the TV restarts. If the freezing persists, please ensure your firmware is up to date or reach out to us at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so we can help you with a factory reset to get your TV running smoothly. We appreciate your patience and want to make sure your Sony experience is a great one! Best regards, Gus, Sony Social Media Team
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