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Hi Robertv, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the sound of your Sony unit. The HTA9000 soundbar is designed to deliver high-quality audio, including immersive movie sound effects. Given the setup in your family room (16' tall, 20' long and wide), it is important to consider these things to get the best listening experience: • For the best movie experience, you can enable the Sound Field settings. On the remote control, press the SOUND FIELD button and select Sound Field: Effect On. This setting helps in creating a more immersive audio experience by utilizing the multi-channel audio output. • If you have optional speakers connected, you can enable the 360 Spatial Sound Mapping feature. This can be done by pressing the HOME button on the remote control, selecting Setup → Advanced Settings → Audio Settings → Sound Effect, and then selecting Sound Mode On. This feature enhances the spatial audio experience, making it more suitable for larger rooms. You can also find this link helpful: https://helpguide.sony.net/ht/208283c/v1/en/contents/022_Adjusting_Sound_Quality.html?search=sound%20field If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
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