“I cannot get any sound from the headphones. They are fully charged but are not working.”
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Hi jenna, We are sorry to hear this. To isolate this sound issue, please visit this page for troubleshooting steps: https://esupport.sony.com/US/p/support-info.pl?info_id=1727&kbid=00024605&mdl=MDRRF995RK Regards, Vincent
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